it support technician
Responsibility
- follow and create change control requests for CAB approval
- prioritise and resolve tickets, escalating when required
- manage and administer the company networking infrastructure
Show more +9 - comply with Company standards and procedures
- prioritise and resolve escalated tickets
- assist in the delivery of IT projects as required
- manage support with outsourced service providers
- attend IT review meetings as required
- provide administrative support to the IT Manager
- monitor quality of work and report back to IT Manager
- provide input to training needs where necessary
- the post holder will be required to take on any additional duties which may be considered within the remit of the role
Requirements
- operation system support - Windows, MacOS
- hardware support skills
- previous IT helpdesk experience and exposure end user support
Show more +11 - previous IT helpdesk experience and exposure to networking and user support
- software support skills
- ability to build and maintain good working relationships both internally and externally
- knowledge of ISO27001
- analytical problem solver; strong attention to detail
- superior customer service skills
- desire and motivation to learn and ability to advance skill level
- ability to multitask and prioritise workload
- flexibility and ability to work on own initiative. Remain calm under pressure
- must have good presentation skills and be self-assured in contact with customers, Sub-Contractors, suppliers and internal resource
- valid driving license
Salary in other companies in the position it support technician
NEXUS SPECIALIST RECRUITMENT | 5200 £ | 3333 £ 5200 £ |
HAYS RECRUITMENT SERVICES | 5000 £ | 3333 £ 5200 £ |
DIGITAL UK APPOINTMENTS | 5000 £ | 3333 £ 5200 £ |
THE LEARNING COLLEGE GROUP | 4160 £ | 3333 £ 5200 £ |
PROACTIVE IT RECRUITMENT | 4000 £ | 3333 £ 5200 £ |
FROSSELL RECRUITMENT | 3750 £ | 3333 £ 5200 £ |
MIDAS TOUCH | 3500 £ | 3333 £ 5200 £ |
EXCLUSIVE HOUSEHOLD STAFF | 3333 £ | 3333 £ 5200 £ |
C&C SEARCH | 3333 £ | 3333 £ 5200 £ |
IT @ SPECTRUM | 3333 £ | 3333 £ 5200 £ |