IN 'N' OUT CENTRES is looking for employees for positions:
customer service advisor
Working hours
full-time
Responsibility
in’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs
about The Role
customer Service Duties
established in 2008, we now have over 25 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none
our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care
we are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader
your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity
alongside your relevant qualifications we are looking for team members who are flexible, have great communication and customer service skills and are committed to our ethos of providing quality service, transparent pricing and above all convenience to our rapidly growing customer base
Requirements
operations Support Duties
any feedback/complaint concerning the behaviour, attitude or level of service received from colleagues within centres are to be escalated immediately to the relevant Area Manager
any feedback/complaint concerning the quality of work or rework undertaken is to be referred to the relevant centre in the first instance
any residual/outstanding issues where the opportunity to resolve the initial complaint has been unsuccessful must be escalated to the relevant Area Manager
in cases of any feedback/complaint, the targeted timescale for resolution will be 48 hours from first being logged; any extension to this timescale must be recorded/logged with a valid reason
payroll
Working hours
full-time
Responsibility
escalate issues of concern to the appropriate member of the Senior Leadership Team
to support the implementation of HR systems or databases; to enter data and maintain these accordingly
75% Repeat Customers
vehicle technician
Responsibility
in’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs
alongside your relevant qualifications we are looking for team members who are flexible with great communication and customer service skills
about The Role
established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none
we can offer a competitive base salary with performance related bonuses and incentives
we are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader
your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity
our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care
Working hours
full-time
Requirements
full Driving Licence
about The Company Servicing Made SimpleWe provide you with fixed prices, clear explanations, and great service
level 3 Light Vehicle Maintenance & Repair
automotive service 2 years
manufacturer approved partsWe only use parts that match or exceed original manufacturer specifications
all parts are guaranteed and do not affect your vehicles manufacturer warranty status
trained and Qualified TechniciansAll our workshop technicians are trained to the highest standards
many of whom have joined us from big brand main dealers
centre manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
being proactive in achieving and/or exceeding sales targets and operating budgets
driving the quality and consistency of customer service
ensuring transaction and customer satisfaction targets are achieved
efficiently managing any customer complaints
effectively managing the team and resources to build a strong reputation for our brand within the local area
managing all stock and ordering requirements
being involved with the development of the Centre, including PR and marketing to raise business profile
Requirements
automotive service: 2 years
service advisor: 1 year
management: 5 years
part time administrator
Working hours
part-time | Permanent
Salary
salary
Requirements
preparing accurate invoices for all warranty work carried out
ensuring full compliance with manufacturer’s warranty claims, processes and procedures
dealing with all aspects of invoice processing
ensuring that claims are processed correctly and efficiently
following up on completed warranty repairs
managing warranty payments
liaising with customers, management and technicians, building positive relationships
ensuring the highest level of customer service and satisfaction
vehicle technician / mot tester
Working hours
full-time
Salary
salary
Requirements
automotive service: 2 years
mot tester
Working hours
full-time | Contract
Salary
salary
technician
Salary
salary
Requirements
we grow our own talent! We can provide you with ongoing training and development opportunities to succeed and build your career
alongside a strong base salary our overall package offers generous bonus schemes and incentives, colleague discount as well as other benefits such as free life assurance, an Employee Assistance Programme and access to a range of discounts on everyday goods, products and services
everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce
when we say we care about your wellbeing, we mean it. You’ll have access to mental health support, advice on financial wellbeing and over 10% of our workforce are trained Mental Health First Aiders
alongside your relevant qualifications we are looking for team members who are flexible, have great communication and customer service skills and are committed to our ethos of providing quality service, transparent pricing and above all convenience to our rapidly growing customer base