IMPROVING HEALTH

Responsibility

• the 12 Link workers across South Southwark will work closely together and with the PCN Clinical Directors and Overseeing Group
• building relationships with key staff in GP practices and within the wider PCN
• attend relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing
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• introduce or reconnect people to community groups and statutory services, for longer term provision of support, as required
• the responsibilities outlined below will be further defined when further national guidance is available and with input from PCN Clinical Directors, local partners, and patients
• seek regular feedback about the quality of service and impact of social prescription for referral agencies
• take a holistic approach, based on the service user’s priorities and the wider determinants of health to make a personalised support plan together in order to improve health and wellbeing
• provide personalised support to patients with complex needs: the nature of patient needs will vary
• manage and prioritise a network caseload working with the network team, in accordance with the needs, priorities and any urgent support required by individuals on the caseload
• be proactive and enthusiastic in delivering outreach projects that strengthen the ethos and remit of the Social Prescribing Service
• working with PCN to develop a system of managing a caseload, to enable a sufficient level of intervention with a practical caseload of service users
• ensure care and support received within the neighbourhood is recorded and shared with all appropriate health and care providers
• be proactive in developing strong links and working in partnership with local agencies to encourage referrals and support care together, recognising what they need to be confident in the service to make appropriate referrals
• duties may vary from time to time, without changing the general character of the post or the level of responsibility
• be proactive in encouraging people to self-refer and connect with all local communities, particularly those communities that statutory agencies may find hard to reach
• making home visits, where appropriate, within organisations’ policies and procedures
• feedback to services and organisations about how you have engaged with each patient following a referral and whether any follow-up is required

Requirements

• organised and able to manage conflicting priorities but not restricted by this
• training in motivational coaching and interviewing, or equivalent experience
• educated to minimum of NVQ Level 3, advanced Level or equivalent qualifications or working towards
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• ability to listen, empathise with people and provide person- centered support in in a non-judgmental way
• demonstrable commitment to professional and personal development of themselves and colleagues
• experience of delivering lifestyle changes interventions
• able to get along with people from all backgrounds and communities, respecting lifestyles, and diversity
• experience of leading and developing service improvements with complex scope and tight timescales with minimal guidance
• able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• experience of working closely with a wide range of stakeholders across organisations and sectors, especially with NHS/ healthcare professionals
• experience of partnership/collaborative working and of building relationships across a variety of organisations
• ability to identify risk and assess/manage risk when working with individuals
• self-starter - comfortable working autonomously in the community and feeding back to the necessary organisations, as appropriate
• knowledge of the personalised care approaches
• experience of working in an open, community setting/ environment including in outreach venues, in a highly flexible manner
• experience in outreach, developing projects with communities
• ability to problem-solve when researching the best potential options for support/services
• knowledge of VCS and community services in the locality
• knowledge and/or experience of working with a variety of social issues, e.g., housing, benefits, carers, etc
• experience of data collection and providing monitoring information to assess the impact of services and assist staff development
• when there is a mental health need requiring a qualified practitioner
• experience of signposting to other organisations sensibly and practically, to ensure that patients are navigated through the system
• able to establish positive boundaries with patients
• commitment to collaborative working with all stakeholders
• understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities
• demonstrates personal accountability, emotional resilience and works well under pressure
• knowledge of community development approaches
• experience At least 2 years’ experience of providing one-to-one support to vulnerable people, including those with physical and mental health issues
• ability to organise, plan, and priorities on own initiative, including when under pressure and meeting deadlines
• ability to work flexibly and enthusiastically within a team or on own initiative
• providing one to one support to vulnerable people: 2 years
• ability to communicate effectively, both verbally and in writing
• have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other professionals/agencies, when what the person needs is beyond the scope of the link worker – e.g
• understanding of the needs of small volunteer-led community groups
• ability to work well in a team – working with a variety of different service providers across the neighbourhood to contribute to social prescribing goals – support and coaching other volunteers/navigators
• willingness to work flexible hours when required, to meet work demands
• ability to travel across the locality on a regular basis, including visiting people in their own homes
• knowledge of and ability to work with policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Responsibility

• please see attached job description which includes all specifications for the new exciting role within the South Southwark Primary Care Network
• this is a summary of job description and should not be regarded as an inflexible specification
• priorities may change in line with service needs and new duties introduced after consultation with the post holder
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• the following are the core responsibilities of the PCN pharmacy technician
• there may be, on occasion, a requirement to carry out other tasks
• b. To support the clinical pharmacist as the PCN point of contact for all medicines-related matters
• the post holder has a responsibility to adhere to all IHL policies, procedures and relevant legislation including the requirements of any professional bodies; maintain satisfactory personal performances and professional standards and to achieve agreed objectives for their role; attend mandatory training as identified by IHL and contribute to their own development
• this is an exciting role which will contribute to the reshaping of neighbourhood care for our populations, directed and supported by the South Southwark Primary Care Network
• to support the clinical pharmacist as the PCN point of contact for all medicines-related matters
• the post holder will work within their clinical competencies as part of a multi-disciplinary team tosupport long-term condition management within the practice including medication reviewsprovide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced servicesprovide support on prescription/medication queries & processesfacilitate better working with community and hospital pharmacy
• c. To process repeat medication requests, including the conversion of acute requests to repeat medicines, and changing quantities of medicines
• c
• you will contribute to ongoing service developments, providing data and progress updates, and sharing insights into how the PCN could better support and care for its population
• to process repeat medication requests, including the conversion of acute requests to repeat medicines, and changing quantities of medicines
• d
• h. To liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care
• to issue prescriptions in line with agreed clinical protocols and within your competency e
• i. To monitor practice adherence to the prescribing policy
• a. To work as part of a multi-disciplinary team whilst in a supporting function to the clinical pharmacist and other clinicians and within agreed prescribing standard operating procedures
• j. To support virtual and remote models of consultation and support including e- consultations, telehealth, and telemedicine
• to work as part of a multi-disciplinary team whilst in a supporting function to the clinical pharmacist and other clinicians and within agreed prescribing standard operating procedures b
• to encourage cost-effective prescribing throughout the PCN f
• k. To liaise with practices and implement and embed a robust repeat prescribing system for use across all practices
• this will be dependent upon factors such as workload and staffing levels: a
• to undertake medicines reconciliation post-discharge and on other transfers of care g
• d. To issue prescriptions in line with agreed clinical protocols and within your competency e. To encourage cost-effective prescribing throughout the PCN
• to update and maintain accurate and timely patient medication records on each practice clinical system, including advice given and action taken
• f. To undertake medicines reconciliation post-discharge and on other transfers of care g. To update and maintain accurate and timely patient medication records on each practice clinical system, including advice given and action taken
• h
• our South Southwark PCN is made up of all GP Practices in four neighbourhoods - Camberwell, Peckham and Dulwich, serving approximately 144,000 patients, supported by their GP Federation
• to liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care
• i
• this role will work under the supervision of the pharmacist to ensure the safe, accurate, and timely supply of prescribed medication to patients
• the pharmacy technician will support the PCN and practice clinical team with queries around medication from patients

Requirements

• registration with General Pharmaceutical Council as a Pharmacy Technician
• BTEC/NVQ3 Pharmacy services
• evidence of working autonomously or as part of a team

Responsibility

• they will work closely together, and as part of a wider multi-disciplinary PCN workforce including pharmacists and social prescribers
• the PCN paramedics will work across neighbourhoods in South Southwark as required as well as centrally within the Extended Primary Care Service
• contribute to quality improvements within practices and the PCN
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• undertake home visits and clinical audits
• use advanced clinical skills to provide education to patients and service users, promoting self-care and empower them to make informed choices about their treatment
• advise patients on general healthcare and promote self-management where appropriate, including signposting patients to the PCN’s social prescribing service, and where appropriate, other community or voluntary services
• fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes
• duties may vary from time to time, without changing the general character of the post or the level of responsibility
• general practices within PCN
• deliver patient care in both practice settings and through home visits
• deliver care in practice settings and undertake homes visits
• communicate proactively and effectively with all colleagues across the multi-disciplinary team, attending and contributing to meetings as required
• consult and refer patients to other appropriate healthcare professionals both internally and externally as required
• assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health and have an understanding of community mental health services
• request and interpret results of laboratory investigations when necessary
• able to undertake home visits
• provide first point of contact for patients presenting with undifferentiated, undiagnosed problems

Requirements

• BSc in a training programme approved by the College of Paramedics
• pre-reg MSc in a training programme approved by the College of Paramedics
• health & Care Professions Council registration
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• non-medical prescribing qualification
• able to operate at an advanced level of clinical practice
• full UK driving license
• framework for Higher Education Qualification Level 7 or Scottish Credit and Qualifications Framework Level 11
• knowledge and experience
• at least three years post registration
• experience of working within a primary care setting
• working towards advanced clinical practitioner status
• mentorship or supervisory skills training
• be aware of data protection and confidentiality issues within a PCN setting
• knowledge of the personalised care approaches
• cognitive behavioural and motivational interviewing approaches / skills
• experience of working closely with a wide range of stakeholders across organisations and sectors, especially with NHS/ healthcare professionals
• experience of leading and developing service improvements
• post registration: 3 years
• ability to participate in audits

Earnings for position paramedic

Responsibility

• ensure a close working relationship with clinical leads and hold regular clinical and operational team meetings
• organise and manage regular service development meetings
• ensure compliance with EA and service contracts/specifications and the Covid Vaccination DES, and other contracts as required
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• ensure the delivery of safe, compliant services. Establish, maintain, and ensure compliance with operating policies, protocols, and procedures
• performance management and service improvement. Manage performance and diagnose reasons for any underperformance and opportunities for improvement
• provide regular performance reports recommending actions for improvement
• manage the Enhanced Access and vaccination service delivery team. Effective staff management and development to ensure a motivated and productive team
• manage and maintain effective and efficient staff rotas, which meet contractual and specification requirements
• the post holder has a responsibility to adhere to all policies and procedures and relevant legislation including the requirements of any professional bodies; maintain satisfactory personal performances and professional standards and to achieve agreed objectives for their role; attend mandatory training as identified; participate in the Performance Appraisal Scheme and to contribute to their own development and the development of any staff that they are responsible for appraising
• provide quality assurance for all services delivered. Ensure services meet required standards
• investigate and report on incidents and complaints
• effective and efficient management of resources – including stock control, value for money procurement
• provide timely performance reporting and contract monitoring information for the
• the ICB. The IHL Operations Manager is expected to maintain firm links with commissioners
• MD and Board, PCN Governance Groups and the ICB

Requirements

• experience of managing and developing teams in a customer facing service environment
• operational service management and delivery
• understanding and experience of working in Primary Care
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• excellent oral and written communication skills
• experience of working with primary care data
• knowledge of how to use EMIS WEB and how to create searches and reports
• ability to work under own initiative
• understanding of Information Governance principles, patient consent
• self-motivated
• effective team worker
• attention to detail
• logical approach
• professional attitude, Enthusiastic
• operational service management and delivery: 1 year
• time management and organisational skills – ability to work to deadlines

Responsibility

• please see attached Job Description for further details
• this is an exciting role which will contribute to the reshaping of neighbourhood care for our populations, directed and supported by the South Southwark Primary Care Network
• the post holder is a pharmacy technician and is an integral part of the general practice team, working within their professional boundaries in each practice within the Primary Care Network