IMPROVE INTERNATIONAL  Salary

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ALEXANDRA HOUSE WHITTINGHAM DRIVE WROUGHTON SWINDON SN4 0QJ ENGLAND
TIN: 03568194
 Education
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IMPROVE INTERNATIONAL
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IMPROVE INTERNATIONAL is looking for employees for positions:

customer advisor

  • customer advisor
  • customer services advisor

Working hours

  • full-time

Responsibility

  • ensure customer satisfaction and provide professional customer support
  • maintaining a positive, empathetic, and professional attitude toward customers at all times
  • responding promptly to customer inquiries
  • handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • knowing our products inside and out so that you can answer questions
  • keeping records of customer interactions, transactions, comments, and complaints
  • communicating and coordinating with colleagues and other departments as necessary
  • manage all customer incoming calls and emails throughout their customer journey with us

Requirements

  • proven customer success experience
  • strong phone contact handling skills and active listening
  • familiar with CRM systems and practices
  • customer service: 1 year