customer service administrator
11 the last 329 days, recently 2023-10-11
Responsibility
- dealing with enquiries from internal customers over the telephone and via email
- running daily reports to assist the management of day-to-day tasks for the internal sales team
- handle telephone/written enquiries & orders as and when required
Show more +44 - complete verification calls with customer's, to process their finance applications
- process customer orders, requests, and queries via telephone and email
- manage incoming customer queries via email and telephone
- to arrange / co-ordinate delivery schedules to provide for the timely supply of requested goods or services to meet demand
- complete verification calls with customer’s, to process their finance applications
- data entry using ERP system dealing with customer orders, within SLA guidelines
- logging issues and problem solving
- placing customer orders via Docuware system
- regularly update all markets on stock availability and outstanding orders
- answer incoming calls and respond to client and supplier requests
- contact all live sites daily to ensure operational excellence and full-service delivery
- process orders and coordinate deliveries, liaising with customers and offering solutions where necessary
- to maintain customer records, for new and existing customers, providing accurate and up to date account detail
- daily communication with customers via telephone, email, and video call
- following procedures and processes to resolve customer issues
- setting up customer product codes
- produce all aspects of export documentation, despatching, and invoicing as required, according to the customer profile
- produce finance documentation and forwarding to brokers
- maintain thorough and accurate customer service records on the internal system
- answer incoming calls and transfer to the relevant team
- meet personal and team targets and order quotas
- query management relating to order status, stock availability, and backorders
- administrative tasks, including updating systems and sending emails
- book and manage all direct deliveries
- answer calls and offer cover on team members’ phone as required
- processing welcome packs
- liaise with Directors, colleagues and external customers as required
- handle any complaints, providing solutions and alternatives within SLAs, and following up accordingly
- data and account detail entry
- inputting data to customer B2B sites and facilitating delivery and receipt of all orders
- raising credits
- process, send and file agreements via Adobe sign
- liaise with the team leader regarding internal and external problems, including any necessary training or holiday
- daily and ad-hoc administration tasks
- support the field sales team to ensure all service obligations are met
- maintain accurate records of customer interactions, processing account details and filing documents
- provide cover during absence of other team members – preparing paperwork and managing accounts
- locate and investigate invoice/POD queries
- attend team meetings as required
- provide any other administrative support as needed
- provide any other general administrative support as required to ensure efficient and timely deliveries
- answering mainline phone and distributing calls within the business
- provide any other ad hoc administrative support as required and be flexible and adaptable in line with business demand
- check supplier invoices and ensure all procedures and systems are adhered to
Requirements
- customer service
- admin
- administration and customer service part time
Show more +32 - administration
- cs
- coordination
- sales support administration
- order processing
- all responses will be managed in line with GDPR regulations
- A confident communicator with an excellent telephone manner
- previous customer service and administration skills
- strong attention to detail and accuracy
- our financial services client is seeking a Customer ServiceAdministrator to join their existing team
- A minimum of 2 years' experience in a regulated administrative role
- excellent customer service and administrative skills
- proven experience in Customer Support, ideally within logistics or similar
- customer service and administration skills
- A minimum of 2 years’ experience in a regulated administrative role
- strong communication, organisational, and administrative skills
- efficient administration skills and good attention to detail
- good organisational skills
- excellent communication , organisational, and administrative skills
- extensive training will be offered, and this will be great opportunity for you to gain experience within the financial services sector
- capable of working in a fast-paced environment - as part of a team and autonomously
- A professional telephone manner and an ability to build good working relationships
- excellent communication skills
- customer-focused with experience in delivering exceptional customer support
- ability to use own initiative with a can-do attitude
- accuracy and attention to detail
- good numeracy and IT proficiency
- this role is subject to a credit check
- customer-focused attitude with an analytical approach and good problem-solving skills
- good working knowledge of CRM systems and processes
- IT Literate
- ability to work as an individual whilst contributing to the overall success of the team
high salary - 2% higher than the average in this position
Earnings for position customer service administrator
customer service administrator - How much money do you make working at this position?
Average salary at company IMPACT RECRUITMENT is 1813£.
The national average salary is 1800£.
1200 £
Lowest
Lowest
1750 £
Average
Average
2300 £
Highest
Highest
Salary in other companies in the position customer service administrator
| GROUP APEX | 4000 £ | 2500 £ 4000 £ |
| ROCASA CONSULTING | 3300 £ | 2500 £ 4000 £ |
| RECRUITMENT RESOLUTION | 2750 £ | 2500 £ 4000 £ |
| JENRICK COMMERCIAL | 2720 £ | 2500 £ 4000 £ |
| CEVA LOGISTICS | 2666 £ | 2500 £ 4000 £ |
| RESOURCE SOLUTIONS | 2560 £ | 2500 £ 4000 £ |
| AMS | 2560 £ | 2500 £ 4000 £ |
| Freightserve | 2500 £ | 2500 £ 4000 £ |
| CLARITYSTAMP | 2500 £ | 2500 £ 4000 £ |
| RELOCRUITMENT | 2500 £ | 2500 £ 4000 £ |