HUB UK GROUP Salary
132 CHALDON WAY COULSDON CR5 1DE ENGLAND
TIN: 10005802
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Earnings on positions in HUB UK GROUP
HUB UK GROUP is looking for employees for positions:
customer service representative
Working hours
- full-time | Permanent
Language
- english
Responsibility
- professionally manage customer inquiries through phone, live chat, and email
- take a proactive approach in addressing customer issues, offering appropriate solutions within specified timeframes, and ensuring speedy resolutions
- coordinate with couriers to resolve delivery issues and process claims
- provide weekly reports to management regarding product or service issues
- monitor our Trustpilot profile to maintain a positive online reputation
- perform other sales-admin tasks as assigned by management
Education
- GCSE or equivalent
Requirements
- proven experience in customer support within an ecommerce or similar distribution business
- strong attention to detail and organisational skills
- excellent contact handling skills, with outstanding communication and active listening abilities
- customer-first attitude, with the capacity to adapt and respond effectively to different personalities
- proactive thinking and multitasking capabilities
- customer service: 1 year