HRV GROUP Salary
13 MARKET ROAD RICHMOND TW9 4LZ UNITED KINGDOM
TIN: 13396425
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Earnings on positions in HRV GROUP
HRV GROUP is looking for employees for positions:
business support administrator
Working hours
- full-time
Education
- A-Level or equivalent
Responsibility
- answering incoming calls from customers and log details accurately into the system
- managing the service enquiries inbox and transferring leads onto the system accurately
- qualifying all service and maintenance leads/enquiries via email or telephone call with customer
- creating quotations and sending to the customer including managing block customer bookings
- identify upsell options and multiple service bookings opportunities
- chasing quotations and converting to job to be booked in by scheduling team
- contacting customers for deposit payments and chasing deposit payment where they have not been paid
- managing post job communication including request for review/feedback
Requirements
- telephone confidence is a must. This role has a lot of phone liaison with customers every single day
- you should have excellent written and verbal communication and interpersonal skills
- previous experience in SimPro ideal, but not essential
- knowledge of the heating, ventilation or similar industries beneficial
- you will need to demonstrate a passion for providing excellent Customer Service, going above and beyond expectations and developing professional working relationships with clients and your team
- customer service: 3 years
- previous experience within role that has lots of customer liaison and that manages enquiries through quotations and converting to jobs is required