bachelor’s degree or equivalent training, education, or experience
has developed knowledge of an extensive body of technical, support or administrative policies and procedures
accomplished in implementing practical procedures or systems, which are moderately complex and require extended skill in order to ensure proper completion
basic understanding of the roles of various functional groups within own area
5+ years of Hands-on experience working in network environments
requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues
Responsibility
maintains accurate and current information technology policies, procedures and related documentation, such as installation settings, specifications, diagrams, floor plans, etc
oversees Network and Telecom Technologies consisting of Cisco Network’s switches , routers , firewalls , Cisco ISE, Cisco ACI
coordinates the installation, maintenance, and monitoring of the company’s local, wide, wireless, Internet and Intranet networks and telephone and Voice Over IP systems); maintains routers, firewalls , or any other network hardware components; ensures the highest levels of security and stability are maintained to protect company assets and staff
oversees and executes the remediation of user issues or inquiries, such as hardware problems; administers the company’s information technology case logging system to ensure technical issues are properly reported and resolved within established quality service level guidelines; ensures the timely response by Network Team staff to inquiries and exhibits the necessary follow through with customers and/or staff involved
performs routine system or administrative tasks, such as system specification changes, additions and deletions of Users or specific permissions for network and telephony systems; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files
responsible for analyzing and deploying hardware and software updates and other patch management directives
assists with the creation and maintenance of process and procedure documentation including the collection and tracking of security and audit evidence materials
processes, solves and answers complex customer transactions, problems or inquiries
account manager
Working hours
full-time
Responsibility
acting as a dedicated Account Manager responsible for overall relationship and customer support for a number of clients
building long term relationships with the assigned clients
maintain and improve client satisfaction and performance
maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
promoting and discussing new services with their Clients
handling SLA reviews of their clients
communicating SLA changes to Service Deliver Teams
client Liaison – providing candidate/file and company specific information and progress reports in response to clients’ enquiries / Handling all levels of enquiries from customers
Requirements
previous customer service experience is required
practical knowledge of MS Office software and e-mail applications
must have a basic computer knowledge
strong problem-solving skills
confidence and decision making skills
ability to analyse multiple pieces of data
ability to handle sensitive accounts
trustworthy
researcher
Language
english
Responsibility
must be based and eligible to work in UK
very good command of English and Hebrew
no prior experience required
excellent written and oral communication skills
excellent organizational skills and attention to detail
strong computer skills, including online research, MS Office, and other applications
ability to work in a fast-paced environment
this position will be a remote or hybrid opportunity within UK Qualifications