customer advisor
Responsibility
- in conjunction with the Team generally develop and enhance service levels across the portfolio
- ensure that phones calls are returned within same day or the following day of business
- deal with instructions and issues that arise on the administration of the portfolio
Show more +9 - forward in a timely manner and to the appropriate organisation, any insurance claims as they may arise
- ensure all written communications are presented in a clear, concise and grammatically correct format
- contribute actively towards ensuring continuance and accuracy of processes in order to achieve maximum client retention rate
- ensure that general correspondence is responded to within 48 hours, and detailed correspondence within the appropriate SLA’s and escalating as and when required
- strive to exceed customer expectation by responding appropriately, constructively and in a timely manner
- be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner
- positive feedback from client and Maintenance Contractors
- arranging repairs to managed properties as appropriate, liaising with contractors for estimates, updating database with jobs, checking financial position of property before proceeding with works, monitoring progress of jobs, chasing contractors as necessary and signing off invoices once received
- contribution to achievement of departmental targets
Requirements
- good IT skills
- industry specific packages
- experience within the Property Sector
Show more +5 - perkbox
- keen to develop their career within the Property Industry
- training/further education support
- be a good communicator, able to motivate both the direct staff and on-site staff to provide a user friendly and customer orientated management service
- 24 days’ annual leave + Bank Holidays
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