HERITAGE MANAGEMENT  Salary

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VANTAGE POINT 23 MARK ROAD HEMEL HEMPSTEAD HP2 7DN ENGLAND
TIN: 05170020
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HERITAGE MANAGEMENT
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HERITAGE MANAGEMENT is looking for employees for positions:

customer advisor

  • customer advisor

Working hours

  • permanent

Responsibility

  • in conjunction with the Team generally develop and enhance service levels across the portfolio
  • ensure that phones calls are returned within same day or the following day of business
  • deal with instructions and issues that arise on the administration of the portfolio
  • forward in a timely manner and to the appropriate organisation, any insurance claims as they may arise
  • ensure all written communications are presented in a clear, concise and grammatically correct format
  • contribute actively towards ensuring continuance and accuracy of processes in order to achieve maximum client retention rate
  • ensure that general correspondence is responded to within 48 hours, and detailed correspondence within the appropriate SLA’s and escalating as and when required
  • strive to exceed customer expectation by responding appropriately, constructively and in a timely manner

Requirements

  • good IT skills
  • industry specific packages
  • experience within the Property Sector
  • perkbox
  • keen to develop their career within the Property Industry
  • training/further education support
  • be a good communicator, able to motivate both the direct staff and on-site staff to provide a user friendly and customer orientated management service
  • 24 days’ annual leave + Bank Holidays