customer service administrator
Responsibility
- prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
- maintain thorough and accurate customer service records
- keep confidential records and financial information private and secure
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- liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
- work as part of the sales team to drive positive company sales results
- help customers register online and process their orders
- investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- check product availability for customer orders and order or restock items if necessary to satisfy the customer
- assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
- communicate with customers about their orders, including any delays or changes in delivery
Requirements
- friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Prioritise Customer Orders, Critical Thinker, Problem Solver, Listening Skills, Accurate Record-Keeping
- customer service: 1 year
- job Type: Full-time
Salary in other companies in the position customer service administrator
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| RECRUITMENT RESOLUTION | 2750 £ | 2500 £ 4000 £ |
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| RESOURCE SOLUTIONS | 2560 £ | 2500 £ 4000 £ |
| AMS | 2560 £ | 2500 £ 4000 £ |
| Freightserve | 2500 £ | 2500 £ 4000 £ |
| CLARITYSTAMP | 2500 £ | 2500 £ 4000 £ |
| RELOCRUITMENT | 2500 £ | 2500 £ 4000 £ |