it technician
Responsibility
- provide great communication with your school and key personnel within the school
- work with the school development team to ensure that the school are getting the best level of service
- provide monthly reports, minutes and updated documentation as necessary
Show more +11 - manage the installation, maintenance and upgrades of desktop hardware and software
- support Audio Visual requirements to support teaching and learning
- be the first port of call for all your school’s ICT needs, resolving daily support requests, and providing hands on support for requests when necessary
- manage advanced diagnosis procedures on hardware, software and peripherals
- ensure that all helpdesk tickets are logged, tracked and resolved in-line with Heliocentrix policies and procedures
- responsible for managing and controlling all technical aspects of the installation, configuration, operation, maintenance and development of the school’s ICT hardware, software and network infrastructure
- manage and support specialist software as necessary
- effectively monitor, manage and maintain all infrastructure systems, including servers, storage, SAN, Wi-Fi and networking equipment
- ensure that backup and archive systems are in place and are compliant with the customer and Heliocentrix policy and procedures
- oversee the installation, maintenance and upgrades of all infrastructure equipment
- manage key services including Active Directory, DNS, DHCP and Group Policy
Requirements
- A Level in ICT or prior experience in ICT Support - Essential
- microsoft Certification - Desirable
- hyper-V - Desirable
Show more +4 - AD, DNS, DHCP GP - Essential
- SAN Topology - Desirable
- microsoft 365 - Desirable
- prior Experience in an education Establishment - Desirable
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