HEATHROW

Responsibility

• there’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement
• become a Heathrow Security Officer and every day, you’ll wake up to a world full of fresh possibilities
• imagine the stories you’ll have when you’re meeting thousands of passengers from all walks of life
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• and the pride you’ll feel when you’re playing an important part in making their journeys as safe and enjoyable as possible
• there’s something so special about working at the world’s most iconic airport
• its sights
• its sounds
• with exciting prospects to explore and an improved package to reward you, there’s never been a better time to join our Security Team. Join us and discover why there’s no place like Heathrow
• its constant air of excitement
• thank you for your interest in the Security Officer role at Heathrow. We have had an overwhelming response to our recruitment campaign, this means we need to temporarily pause the recruitment process for applications from male candidates
• click on “apply now” to register your interest and join our waiting list. We will contact you as soon as opportunities become available and invite you to make an application for the Male Security Officer role
• location: Heathrow Airport
• contract: Permanent
• you can express a preference for a Full Time or Part Time shift pattern when you apply. Whichever you choose, the shifts you work will be approximately 8.5 hours long
• what hours are available?
• hours: Full & Part-Time shifts available
• when applying, you can express a preference for one of the following shift patterns. Whatever you choose, the shifts themselves are approximately 8.5 hours
• benefits: Additional shift allowances for many rosters, plus overtime opportunities, a company bonus programme and market leading pension
• and neither does our Security team . Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job , but it’s a rewarding one

Requirements

• 18 or older when you begin your training
• a UK resident of three years standing, with the right to work in the UK
• happy to complete our pre-employment medical, criminal record and counter-terrorism checks- this usually takes 8–15 weeks, depending on your personal history
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• available to complete full-time training for your first six weeks, even if you've chosen to work part-time thereafter
• #li-dnp
• the assurance to make dynamic decisions whilst working in a fast-paced, constantly changing environment
• patrolling our terminals and surrounding areas to ensure buildings are secure and potential risks are identified and minimised
• what you can expect in return
• excellent observational skills, with an eye for detail and a curiosity to examine situations and issues to a successful resolution
• ensuring early detection following Heathrow’s behavioural detection protocols
• with our new package, you’ll receive £13.34 an hour when you join
• strong communication skills, with the ability to talk to a wide range of customers and stakeholders in varying situations
• developing good working relationships with Team Heathrow, Law Enforcement, and other stakeholders across our Terminals
• this will rise to £13.53 from October 2023 and at least £14.07 from January 2024
• knowledge of security or experience in analysing behaviour
• liaising with health and safety escalations including Medic calls, Police, and fire evacuations and critical incidents
• patience and the ability to remain calm under pressure
• happy to complete our pre-employment medical, criminal record and counter-terrorism checks – this usually takes 8–15 weeks, depending on your personal history
• providing reassurance to our passengers and colleagues by being a visible Security presence
• that means you can have clarity and confidence about the pay you’ll receive throughout your first 24 months at Heathrow
• you’ll then receive salary increases on your first and second-year work anniversaries, taking your hourly rate to at least £15.07 once you have been with us for two years
• sharp attention to detail

Trade

• security & Public Safety
• information Design & Documentation
• Security & Public Safety
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• Information Design & Documentation

Earnings for position security officer

Responsibility

• there’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement
• become a Heathrow Security Officer and every day, you’ll wake up to a world full of fresh possibilities
• imagine the stories you’ll have when you’re meeting thousands of passengers from all walks of life
  Show more +16
• and the pride you’ll feel when you’re playing an important part in making their journeys as safe and enjoyable as possible
• there’s something so special about working at the world’s most iconic airport
• its sights
• its sounds
• with exciting prospects to explore and an improved package to reward you, there’s never been a better time to join our Security Team. Join us and discover why there’s no place like Heathrow
• its constant air of excitement
• thank you for your interest in the Security Officer role at Heathrow. We have had an overwhelming response to our recruitment campaign, this means we need to temporarily pause the recruitment process for applications from male candidates
• click on “apply now” to register your interest and join our waiting list. We will contact you as soon as opportunities become available and invite you to make an application for the Male Security Officer role
• location: Heathrow Airport
• contract: Permanent
• you can express a preference for a Full Time or Part Time shift pattern when you apply. Whichever you choose, the shifts you work will be approximately 8.5 hours long
• what hours are available?
• hours: Full & Part-Time shifts available
• when applying, you can express a preference for one of the following shift patterns. Whatever you choose, the shifts themselves are approximately 8.5 hours
• benefits: Additional shift allowances for many rosters, plus overtime opportunities, a company bonus programme and market leading pension
• and neither does our Security team . Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job , but it’s a rewarding one

Requirements

• 18 or older when you begin your training
• a UK resident of three years standing, with the right to work in the UK
• happy to complete our pre-employment medical, criminal record and counter-terrorism checks- this usually takes 8–15 weeks, depending on your personal history
  Show more +19
• available to complete full-time training for your first six weeks, even if you've chosen to work part-time thereafter
• #li-dnp
• the assurance to make dynamic decisions whilst working in a fast-paced, constantly changing environment
• patrolling our terminals and surrounding areas to ensure buildings are secure and potential risks are identified and minimised
• what you can expect in return
• excellent observational skills, with an eye for detail and a curiosity to examine situations and issues to a successful resolution
• ensuring early detection following Heathrow’s behavioural detection protocols
• with our new package, you’ll receive £13.34 an hour when you join
• strong communication skills, with the ability to talk to a wide range of customers and stakeholders in varying situations
• developing good working relationships with Team Heathrow, Law Enforcement, and other stakeholders across our Terminals
• this will rise to £13.53 from October 2023 and at least £14.07 from January 2024
• knowledge of security or experience in analysing behaviour
• liaising with health and safety escalations including Medic calls, Police, and fire evacuations and critical incidents
• patience and the ability to remain calm under pressure
• happy to complete our pre-employment medical, criminal record and counter-terrorism checks – this usually takes 8–15 weeks, depending on your personal history
• providing reassurance to our passengers and colleagues by being a visible Security presence
• that means you can have clarity and confidence about the pay you’ll receive throughout your first 24 months at Heathrow
• you’ll then receive salary increases on your first and second-year work anniversaries, taking your hourly rate to at least £15.07 once you have been with us for two years
• sharp attention to detail

Trade

• information Design & Documentation
• security & Public Safety
• Information Design & Documentation
  Show more +1
• Security & Public Safety

Earnings for position security officer

Responsibility

• be part of this city within a city
• heathrow is a city within a city
• every year, millions of people travel through Heathrow
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• and there’s no place like it when it comes to the scale of our ambitions
• we make sure the airport is always running smoothly and keep passengers and planes moving
• our team touches all aspects of airport life – from water to energy, rail to roads, baggage systems to runways
• that’s because we want to drive innovation, as well as growth
• the sc ope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines
• we believe the best way to drive growth across our iconic airport is by improving the services offered within it
• together we are responsible for the performance of 500,000 assets worth £14bn
• it means there are always a wide range of interesting development, construction and maintenance projects to get involved with
• joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique
• A nd a lot of w ays to develop your skills, career and reputation
• Y ou’ll be part of a Commercial team that drives our profitability across everything from retail , property and airport transport , through to passenger services and contracts with airlines
• at the centre of everything , we have a pioneering agenda for digital and e-commerce , as we look to transform the way our passengers spend at our airport
• so although we know generating income is critical to driving our business forward, we ’re also passionate about delivering the best possible passenger experience
• you’ll be involved right across the process from early design right through to handover
• lead the Weekly Signage meeting with stakeholders from Services, Operations, Security, Property, Media, Retail, Surface access, Marketing, Comms and Heathrow Express
• you’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world
• managing BAU signage/ wayfinding activity, guidelines, SharePoint and dealing with reactive requests from across the business
• this exciting and varied role involves co-ordinating the roll out of a new signage strategy, managing our rostered agencies, leading on all BAU activity, as well as specific cross-business projects
• you’ll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about
• the candidate will also manage our existing brand partnerships and provide support for a new brand partnership strategy and 360 activations across relevant marcomms channels
• it’s an exciting place to be, where ever y day, you’ll discover a world of fresh possibilities and you’ll be mentored by world-class experts every step of the way
• the purpose of the role is to manage projects that produce the delivery of the signage, wayfinding and partnerships strategy and wider business objectives
• as a Baggage Operational Assurance Manager, you will be responsible for assuring the operational impact of projects and changes across Heathrow Baggage Operations
• this is an ideal role for a someone with a passion for passenger experience who wants to be exposed to all areas of Heathrow – Marketing & Digital, Comms, Retail, Property, Services, and Operations
• managing the operation’s team, systems and processes on a day-to-day basis to ensure excellent customer service is delivered and exceptional professional and compliance standard are maintained
• ensure an effective interface to all associated processes
• being the primary responder to operational incidents e.g., Medical, Fire, Safety or Operational
• demonstrating real care and concern for passengers, staff, and other terminal users
• assuring project solutions against the agreed Baggage Strategies and standards for operability, maintainability, manual handling and safety
• manage the current Sanrio- Mr Men partnership and identify opportunities to amplify across our marcomms channels
• you will provide all required support to the DPO, manage the Data Protection Analysts, be a visible expert for Heathrow in data protection and be able to respond to enquiries from authorities and data subjects and within the business
• representing Heathrow at internal and external events
• knowledge of the airport business and airline processes
• ensuring tunnel engineering works are undertaken in a safe and compliant manner
• scanning the political horizon for issues which are relevant to Heathrow and proactively develop strategies to address them, including

Requirements

• A strong engineering background, ideally electrical and mechanical, within maintenance and delivery
• previous political exposure and existing relationships, to drive engagement with politicians from across the political spectrum
• an aptitude to challenge status quo both internally and with external parties
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• line management experience
• ability to manage and motivate teams to deliver an effective maintenance service
• knowledge and ability to operate Maintenance Management Systems
• strong technical knowledge and sound understanding of engineering principles
• credible and authoritative – seen as a source of expertise, and a go-to resource for communications advice across Heathrow
• flexibility to work occasional nights and weekends as required
• detailed knowledge of the community engagement landscape. Gained through significant experience of working in a community engagement role with communities impacted by major infrastructure
• strong capability of building and maintaining relationships with a network of challenging stakeholders, with the resilience to keep going to achieve our ambitions
• outstanding written and verbal communication skills. With the ability to distil complex information and present it in a way which is easy for the public to comprehend
• excellent team player and takes a proactive approach to updating and sharing information with colleagues. Working as part of a small but dynamic team this person will seek opportunities to support colleagues and bring new perspectives
• enjoys getting out and meeting people. This is not your typical desk job, as you will be meeting our local community on a regular basis to help strengthen our relationships
• high level of personal resilience. This person should be able to deal with highly pressurised situations where information is confused and have the capacity to withstand setbacks and criticism whilst maintaining a positive attitude
• comfortable dealing with conversations which hold high emotions but able to maintain composure even in situations where you’re unable to provide a solution immediately

Trade

• management
• Management

Earnings for position manager

Responsibility

• heathrow is a city within a city, through which millions travel every year
• as one of the world’s busiest airports, we never stand still – and neither does our Security team
• keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job , but it’s a rewarding one
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• you’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better
• there’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world
• with more than 1, 000 arriving and departing flights on a normal day, the Airport Operations team work s with customers and suppliers to ensure the safe, efficient and effective operation of th e airfield and aircraft
• join us and discover a world of fresh possibilities every day
• every day, you’ll discover a world of fresh possibilities , whe n every decision taken has a real impact on the way our whole airport operates
• influencing UK, European and World regulators, as well as industry, representing HAL interests in relation to future regulation
• the Security Manager- Operational is responsible for a compliant security operation whilst delivering the best airport passenger service in the world
• monitoring Aerodrome Operations including identifying best practice and supporting the introduction where required
• our Security team brings together compliance, intelligence, risk, product and operational delivery across our vast estate. We’re constantly innovating, with the latest technology and new processes to drive excellence and reduce risk everywhere
• join us and you’ll connect with people from different cultures , nationalities and experiences, as we work together to give passengers the best airport service in the world
• you’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation , crafting and delivering new technology and infrastructure
• ensuring changes in aviation regulations are understood so Heathrow is fully compliance with the required legislation and safety standards
• alongside this, the Security team works with a broad range of external stakeholders such as government, airline partners and baggage handlers, as well as ensuring excellent relationships with internal teams
• whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you’ll be vital to the continuing smooth running of our airport
• collaborating with airport stakeholders including airlines, ground handlers, and regulatory agencies
• such variety means there are endless opportunities to grow your skills and develop your career with us, within Security and across our whole business
• as the Senior Technical Expert within Airside Operations you will be responsible for providing guidance and setting the standard for Airside Operations Legislation and Aviation Regulations
• this role is shift based. We have various shifts and locations available, however, flexibility will be required from successful candidates
• as part of a centrally deployed team, you will be part of one operational team to deliver efficient and effective service
• providing technical leadership on aerodrome licensing matters and ensuring policies, standards, procedures and training meet regulatory requirements
• our team will help you to be at your best, supporting you to learn and backing you to achieve more than you might ever have imagined
• your role will include owning the relationships between HAL and UK, European and international Regulatory Authorities including the CAA. also well as being accountable for the production of Airside Operations Policy and Standards
• holds a UK driving license
• the Security Operations Manager’s role is to ensure a compliant security operation whilst delivering the best airport passenger service in the world by making every journey better
• this role will be based at the terminals and is shift based
• extensive knowledge and understanding of aerodrome frameworks, in particular aerodrome licensing, safeguarding activities, ground handling and airline operations
• to participate in projects or other working parties and to carry out any other duties that may be outside the standard remit for personal development or required by the business
• leading the daily operational performance of a security, they motivate and guide a team of Security Officers to deliver through the main KPIs of Serve, Protect, and Grow
• the role of the Security Operations Manager is to lead the daily operational performance of security, motivating and leading a team of Security Managers to deliver through the main KPI’s of Safety, Protection, Service and Efficiency
• set operational roles up for success, e.g., zonal, mobile, meal relief, nights, and front of the house
• leading and motivating a team of operational Security Managers Improve performance delivery within each Business Unit
• experienced aviation professional with a strong background in airside operations and regulations
• being the Security representative in our control room during business as usual and incidents
• as the level 3 manager on shift, you will attend escalated incidents and liaise to the Airport Operations Manager team and appropriate authorities when required
• deliver consistent operational excellence in service, protection, productivity, and growth with ability to acheive set KPI's
• work with colleagues to achieve the agreed business targets
• equivalent work experience and practical application of Safety Management Systems
• accountable for the process that ensure accurate reporting of all contracted SLA, KPI`s and monthly contractual performance metrics

Requirements

• A valid UK driving licence
• experience leading and motivating teams in a fast-paced operational environment
• understanding of the specific legislations
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• good understanding of Heathrow's operational protocols, procedures, policies, and published contingencies including security legislation
• great communication skills with confidence engaging with a wide audience
• excellent interpersonal skills and ability to work with impact and influence at a senior level
• proven results in delivering continuous improvement, ideally, in an operational environment
• effective problem solver with a strong track record of applying a challenging and analytical approach to complex issues
• ability to exercise good judgement and decision making. Capacity to get conclusion out of discussions
• passion for ensuring the delivery of excellent customer service
• strong leadership skills and the ability to create a clear vision
• working knowledge of the EASA & UK Aerodrome Licensing requirement and related topics such as the EU Ground Handling Directive
• excellent understanding of Airport Operations
• demonstrable knowledge of management systems and risk management
• effective team management and leadership skills
• display collaborative working and strong influencing skills to demonstrate appropriate behaviours to lead the change
• experience in delivery of business improvement and change in complex environment, achieving significant increase in operational and commercial performance, whilst reducing cost and improving efficiency

Responsibility

• be part of this city within a city
• every year, millions of people travel through Heathrow
• join us and you’ll become part of an exciting and fast-paced team that keeps the airport running smoothly
  Show more +29
• we make sure the airport is always running smoothly and keep passengers and planes moving
• our team touches all aspects of airport life – from water to energy, rail to roads, baggage systems to runways
• it’s about understanding our capacity and making best use of it
• the sc ope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines
• and about evaluating our performance every day, so we can continuously improve
• together we are responsible for the performance of 500,000 assets worth £14bn
• heathrow is a city within a city, through which millions of passengers travel every year. In Operational Planning, our goal is to give passengers the best airport service in the world , in an environment where change is constant
• it means there are always a wide range of interesting development, construction and maintenance projects to get involved with
• join us and discover a one-of-a-kind career
• joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique
• A nd a lot of w ays to develop your skills, career and reputation
• whether it's using data and strategy to predict and plan for events, responding to unexpected disruptions, or working closely with Airport Operations Control and airlines to optimise flight schedules and reduce delays, you’ll make a real difference to the experience of countless passengers
• this is a great role to join Operational Planning and expand your skills and knowledge with this dynamic team
• together, we’re responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day
• every day will test your skills and give you the opportunity to make your mark at one of the busiest airports in the world
• this could include business planning, demand and capacity modelling, data quality and mandatory reporting
• you will also be providing technical knowledge and support to operational teams across the function
• working collaboratively with stakeholders, the role supports the team to prioritise areas for development
• you’ll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about
• the role of the Data Analytics Engineer involves working with a wide range of information and data from across many internal and external operational functions to get to one version of the truth
• the Data Engineer reports directly to the Data Analytics Lead and deputises in their absence
• it’s an exciting place to be, where ever y day, you’ll discover a world of fresh possibilities and you’ll be mentored by world-class experts every step of the way
• as a Data Analytics Engineer, you will be responsible for utilising our data to produce new dynamic reports and tools using the Power Platform suite, as well as amending existing reports and tools, and working with internal and external stakeholders to understand reporting requirements that support data driven decision making
• working with internal and external stakholders and sect matter experts across the business to build test and launch new products
• the Airport Duty Engineer is responsible for the monitoring and control of the Heathrow Engineering asset base and associated systems, ensuring that all works adhere to and are compliant with the latest company standards, legislative, statutory, and environmental requirements, resulting in an engineering service delivery that meets and can exceed Key Performance Indicators
• critical to this role is a first principles approach to problem solving, a motivation to make a big impact on our business and an ability to work to tight deadlines
• as the Industrial Engineer Fire and Life Safety you will delivery continuous improvements to our assets by implementing strategies, standards, and plans
• this role does not have any direct reports, however, if the normal line management of any one of the engineering teams is not available then the ADE can provide line management responsibilities and may be required to work in any area of the airport
• project management of small to medium sized projects, from inception to deployment

Requirements

• HNC/ EngTech in a relevant discipline, expected to achieve EngTech status within 12 months of appointment
• strong knowledge and experience of maintenance practices
• understanding of any relevant National or regulations or standards
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• strong analytical skills with proven ability to use data to drive continuous improvement
• demonstrable safety leadership
• city and Guilds Level 3, NVQ Level 3, HNC or above in an appropriate Engineering discipline
• assemble large, complex data sets to meet functional/non-functional business requirements and deliverables
• the ability to obtain and maintain airside passes
• experienced in communicating with all levels of the organisation, dealing professionally with colleagues, customers, and business partners
• identify, design, and implement internal process improvements to optimise data delivery, data governance inc. lineage, catalogue and quality
• full UK driving license and ability to obtain airside driving license
• appointed as an Authorised Person or higher within a safe system of work
• work with software engineering best practices such as version control, continuous integration and test-driven development including Azure Dev Ops
• work with MS Azure including Databricks, Data Factory, Dev Ops, REST API,, ADLS, Azure Synapse, Blob Storage and Power BI Datasets
• use of advanced SQL skills and an understanding of query and storage optimization
• azure knowledge and experience working with relational databases
• build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Data Warehousing, R and Cloud technologies
• working experience with version control platforms, ideally through Azure DevOps
• experience with business intelligence tools, ideally Power BI
• experience in gathering and analysing system requirements