HEALTH-CARE EQUIPMENT AND SUPPLIES CO

Responsibility

• manage user accounts and permissions, including the removal of accounts
• ensuring the quality of all assets are in-line with supplier provided details
• create engaging, search engine optimised listings and content for the website pages
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• liasing with suppliers to gather new/required assets via email or telephone
• assisting with the review of website and search engine analytics to spot trends and opportunities to improve
• assisting with email marketing campaigns via email marketing campaigns
• optimising existing product and category content to improve conversion rates
• merchandising the website to promote products and product ranges to meet targets
• website content management: adding, amending and removing assets and copy onto the site for product, category pages and homepages etc
• assisting customer services with any internal or external website queries or issues
• supporting website customers via live-chat and telephone calls

Requirements

• wordPress: 2 years

Earnings for position administrator

Responsibility

• handle complex customer queries and escalate issues to the appropriate teams when necessary
• provide mentorship and guidance to the customer service team to ensure they provide exceptional service to our customers
• collaborate with other departments to identify and resolve customer service issues, and to develop and implement customer-focused initiatives
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• identify and analyse customer feedback and data to identify areas for improvement and implement strategies to enhance the customer experience
• maintain accurate records and documentation of customer interactions, complaints, and resolutions
• stay up-to-date with industry trends, customer needs, and technological advancements to improve service delivery
• respond to customer inquiries, complaints, and issues in a timely and professional manner, using a variety of channels, including email, phone, and chat
• provide training to the customer service team to ensure they have the necessary skills and knowledge to deliver exceptional service
• learn and provide cover for other roles within the company

Requirements

• bachelor's degree in business, marketing, or related field
• excellent communication, interpersonal, and problem-solving skills
• ability to handle complex customer queries and issues in a professional manner
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• proficient in using customer service software and tools
• ability to work under pressure and in a fast-paced environment
• strong organisational and time management skills
• customer-centric attitude and commitment to delivering an exceptional customer experience
• minimum of 3 years of experience in a customer service role, with at least 1 year in a senior customer service role
• previous experience in the medical / Healthcare sector is desired but not essential
• customer service: 3 years

Responsibility

• other reasonably assigned duties as required
• assisting with website design/content updates

Requirements

• graphic Design degree or similar
• previous experience in a design role
• experience working with WordPress websites
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• an understanding of HTML/CSS
• video editing/premier pro experience
• graphic design: 1 year
• ability to multitask, schedule work and manage a range of projects independently
• A true team player, happy to help out as needed