HEALTH-CARE EQUIPMENT AND SUPPLIES CO Salary
BLAYS COTTAGE BLAYS LANE ENGLEFIELD GREEN EGHAM TW20 0PB ENGLAND
TIN: 04155946
HEALTH-CARE EQUIPMENT AND SUPPLIES CO Premium profile inactive Premium profile inactive
Earnings on positions in HEALTH-CARE EQUIPMENT AND SUPPLIES CO
HEALTH-CARE EQUIPMENT AND SUPPLIES CO is looking for employees for positions:
customer service representative
Working hours
- full-time | Permanent
Requirements
- bachelor's degree in business, marketing, or related field
- excellent communication, interpersonal, and problem-solving skills
- ability to handle complex customer queries and issues in a professional manner
- proficient in using customer service software and tools
- ability to work under pressure and in a fast-paced environment
- strong organisational and time management skills
- customer-centric attitude and commitment to delivering an exceptional customer experience
- minimum of 3 years of experience in a customer service role, with at least 1 year in a senior customer service role
Education
- bachelor's
Responsibility
- handle complex customer queries and escalate issues to the appropriate teams when necessary
- provide mentorship and guidance to the customer service team to ensure they provide exceptional service to our customers
- collaborate with other departments to identify and resolve customer service issues, and to develop and implement customer-focused initiatives
- identify and analyse customer feedback and data to identify areas for improvement and implement strategies to enhance the customer experience
- maintain accurate records and documentation of customer interactions, complaints, and resolutions
- stay up-to-date with industry trends, customer needs, and technological advancements to improve service delivery
- respond to customer inquiries, complaints, and issues in a timely and professional manner, using a variety of channels, including email, phone, and chat
- provide training to the customer service team to ensure they have the necessary skills and knowledge to deliver exceptional service
Earnings on positions in HEALTH-CARE EQUIPMENT AND SUPPLIES CO
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2000 £