HAYGAIN in London Salary
THE WALBROOK BUILDING 25 WALBROOK LONDON EC4N 8AF ENGLAND
TIN: 06607461
HAYGAIN Premium profile inactive Premium profile inactive
Earnings on positions in HAYGAIN
HAYGAIN is looking for employees for positions:
customer advisor
Working hours
- full-time | Part-time | Permanent
Language
- english
Responsibility
- respond to customer inquiries via email, phone, text, and chat with exceptional customer service
- demonstrate product functionality clearly
- process orders and payments accurately and completely in our ERP system
- handle customer complaints and issues with professionalism
- provide administrative support as needed to sales representatives
- interface regularly with Finance and Operations for order tracking, invoicing, and payment resolution
- contact customers to obtain missing information and resolve queries
- identify and distribute prospective leads to sales reps for follow-up
Requirements
- in this role you will need to use your first-class communication skills by talking with customers by telephone and via email
- equine experience would be preferred
- desire to continually develop skills and knowledge
- knowledge of any CRM Systems, Netsuite, or Shopify would be helpful, although not essential
- you will be calm and methodical and be able to show where you have experience in putting the customer first as well as being the customer advocate across the wider business
- you have outstanding organisational and multi-tasking skills with the ability to help build and align systems and processes in a growing company, whilst still ensuring ‘business as usual’
- you are positive and enthusiastic, with the ability to work effectively both in a team and independently, motivating yourself whilst working remotely