HARTEY WEALTH MANAGEMENT  Salary

HILLIARDS COURT CHESTER BUSINESS PARK CHESTER CH4 9QP UNITED KINGDOM
TIN: 08288660

HARTEY WEALTH MANAGEMENT
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HARTEY WEALTH MANAGEMENT is looking for employees for positions:

client administrator

Working hours

  • full-time | Permanent

Responsibility

  • ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
  • supporting the on-boarding of new clients into the business
  • maintaining existing client review communications
  • supporting the delivery of and achievement of the client service standards
  • client continual improvement feedback communications and maintenance
  • individual workflow and task delivery
  • working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained

Requirements

  • communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals
  • listening skills, to understand exactly what clients require
  • problem-solving skills
  • confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • creative thinking, to be able to come up with new ideas to improve customer service standards
  • an ability to work well under pressure
  • organisational and planning skills to develop customer services policies
  • good personal presentation, especially when working with clients face to face