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HARTEY WEALTH MANAGEMENT is looking for employees for positions:
client administrator
client administrator
Working hours
full-time | Permanent
Responsibility
ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
supporting the on-boarding of new clients into the business
maintaining existing client review communications
supporting the delivery of and achievement of the client service standards
client continual improvement feedback communications and maintenance
individual workflow and task delivery
working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
Requirements
communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals
listening skills, to understand exactly what clients require
problem-solving skills
confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
creative thinking, to be able to come up with new ideas to improve customer service standards
an ability to work well under pressure
organisational and planning skills to develop customer services policies
good personal presentation, especially when working with clients face to face
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