HARLECH FOODSERVICE

Responsibility

• monitor your team's performance throughout the shift, making tactical choices to optimise service levels without overspending our budget
• onboarding, training and continuous development of a team of Warehouse Operatives across a distribution centre
• strong record of process compliance
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• demonstrable ability to comprehend change management and be able to identify changes and focus areas for your team
• willing to accept responsibility for the long term, sustained performance improvement
• ability to work under pressure whilst managing multiple timed targets simultaneously
• strong ability to drive operation compliance to process
• ability to make critical decisions within a fast-paced environment
• excellent communication and influencing skills
• strong IT skills
• you will maintain high standards of customer service, for internal customers and external customers, and communicate these values to your team
• maintaining a clean and safe working environment and ensuring the Clean As You Go policy is followed by all

Requirements

• proven experience of all aspects of people management including probationary, attendance, performance and disciplinary matters
• A highly confident and proactive individual able to motivate and drive employees
• maintaining Health and Safety standards in the workplace
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• flexible approach to work to meet business requirements
• full driving licence

Earnings for position warehouse shift manager

Responsibility

• at Harlech Foodservice Ltd we deliver a total foodservice solution to caterers throughout Wales, Cheshire, Merseyside and Shropshire
• suppliers of frozen & chilled foods, grocery, cleaning & disposable materials and an award-winning wholesale butchery range
• maintain accurate inventory records, conduct regular stock checks, and update the inventory management system
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• process incoming and outgoing orders, ensure accurate fulfilment, and handle any order discrepancies
• perform data entry tasks, and prepare reports
• due to expansion and growth of our customer base, we are seeking applications from enthusiastic candidates to join our goods in and returns team
• liaise with internal teams and external suppliers to coordinate warehouse activities
• handle customer inquiries related to orders and deliveries
• the Key responsibilities for the role will be

Requirements

• experience in an administrative role
• strong organizational and time-management skills
• excellent communication skills, both written and verbal
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• ability to work in a fast-paced environment and adapt to changing priorities
• A team player with a positive attitude
• job Type: Full-time

Earnings for position warehouse administrator

Responsibility

• at Harlech Foodservice Ltd we deliver a total foodservice solution to caterers throughout North & Mid Wales, Cheshire, Merseyside and Shropshire
• suppliers of frozen & chilled foods, grocery, cleaning & disposable materials and an award-winning wholesale butchery range
• due to expansion and growth of our customer base, we are seeking applications from enthusiastic candidates to join our goods in and returns team
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• the successful applicant for the position of Goods In Operative, will be responsible for checking drivers returns , emptying returning drivers lorries/vans. Issuing credits. Stock checks. You'll be booking goods in on the computer system
• as a requirement of this role, candidates will carry out manual handling activities . Previous experience of working in a similar role such as warehouse would be advantageous but not essential as on-site training will be provided
• working within the goods in team you will be working 5 days a week , 8 hour days and shift times may vary
• the successful applicant will be required to carry out all aspects of warehouse duties, such as picking and checking stock, handling and replenishment of stock, and ensuring stock is not damaged whilst maintaining high levels of housekeeping within their department

Earnings for position warehouse operative

Responsibility

• assist the Transport Management Team to ensure the effective management and planning of drivers
• ensuring customer data is maintained within the routing system
• liaising with garage department on vehicle defect reporting, daily vehicle checks
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• compile payroll information for manager sign off
• liaising between managers and drivers, as well as collaborating with other departments to optimize transportation services
• tracking and reporting progress with orders where required
• handling customer queries and escalating serious complaints to management
• complying to transportation regulations and company policies

Requirements

• good time management and organisational skills
• good interpersonal, communication, and collaboration abilities
• ability to work within a team

Responsibility

• taking customer orders via telephone or email, inputting them on to our bespoke system accurately
• accurately taking customer orders via telephone calls and emails
• delivering excellent CUSTOMER SERVICE by ensuring all inward and outward communication is dealt with in line with the company standard
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• liaise with other departments regarding any customer queries
• promoting Harlech’s CORE RANGE and COMPETITIVE PRICING through key lines & monthly saver deals
• use your knowledge of Harlech’s products to maximise sales, by giving accurate advice to all our customers
• dealing with basic customer account enquiries
• be required to take payments and discuss statements with customers daily
• explaining and guiding customers through Harlech’s TOTAL FOODSERVICE offering
• confidently guide customers through our online service and explain the positive features of the system
• liaising closely with other departments within the company on a day-to-day basis
• answering calls quickly to ensure queuing times are kept to a minimum
• consistent and accurate recording of customer complaints
• ensure all our customers receive an excellent customer service experience by providing quick and efficient information, assist with any matters relating to their business and ensure their experience of Harlech is first class

Requirements

• basic IT skills
• good written and verbal communication skills
• have a confident telephone manner
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• to be able to speak Welsh would be an advantage but not essential
• customer service experience preferred, but not essential
• good attention to detail
• be able to handle and overcome objections in a calm and professional manner