H3 GROUP Salary
1A EUROPA WAY FFORESTFACH SWANSEA SA5 4AJ
TIN: 06829762
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Earnings on positions in H3 GROUP
H3 GROUP is looking for employees for positions:
office administrator
Working hours
- full-time
Requirements
- knowledge and understanding of all business systems, processes, policies and procedures
- customer Service past experience
- successful improvements in KPI and Operational performance
- training & Development
- flexibility to adapt to changes in schedules
- team Dynamics
- resource Planning
- performance Management
Responsibility
- manage and process all maintenance calls to the business and communicate or action effectively
- logging calls and booking engineers in an efficient and effective manner
- logging sales leads, processing and following up
- manage technician’s diary to ensure all jobs are allocated correctly and within customer’s desired timescales
- communicate with technicians with their schedule daily/weekly and manage their time precisely
- 100% compliance with all record keeping and filing, auditable on request and being audit ready
- customer service management – liaise with engineers and customers, as well as internal management to give a minimum satisfactory customer service experience, aiming for high quality customer service and retained custom
- 100% paperwork compliance and filing