H2GO POWER

Responsibility

• troubleshoot and solve simple to complex technical issues with hydrogen storage systems using a logical troubleshooting approach
• provide prompt technical support on a variety of issues by responding to telephone calls, emails, and requests
• ensure high customer satisfaction levels are maintained
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• create and update support cases/service requests; log all requests and escalate as necessary
• maintain up-to-date documentation of systems
• stage and test customer systems and applications for in-depth troubleshooting and root cause analysis
• provide factory training on operation, maintenance and service to customers as required
• travel will be required
• collaborate with the engineering team to investigate further when the case is unable to be solved within the specified guidelines; identify opportunities for product improvements
• contribute to the knowledge base and actively use the existing documents in the resolution of support cases to help ensure that information is disseminated

Requirements

• demonstrated ability to troubleshoot and repair process equipment, experience with gas systems or electrochemical equipment is desirable
• ability to read and interpret technical documentation and manuals
• excellent problem-solving/troubleshooting abilities with ability to make data-based decisions
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• strong customer orientation and dedication
• ability to prioritise multiple requests while exceeding customer expectations
• able to work independently with little supervision
• good communication and presentation skills
• demonstrated task prioritisation and organisation skills
• attention to detail
• self-starter and motivated
• familiarity with BS7671 would be beneficial

Earnings for position installation engineer

Responsibility

• we are scaling up our flagship hydrogen storage product
• you will report to the Head of Systems and Integration and be part of a fast growing team
• you will work within our chemical, mechanical and EE multidisciplinary team to lead the delivery of the electrical systems for our hydrogen storage systems

Requirements

• technical Authoring: 4 years
• regulatory Compliance: 4 years
• product development: 4 years

Responsibility

• we are scaling up our flagship hydrogen storage product
• you will report to the Head of Systems and Integration and be part of a fast growing team
• you will work within our chemical, mechanical and EE multidisciplinary team to lead the delivery of the electrical systems for our hydrogen storage systems

Requirements

• electrical system design for regulatory certification: 2 years
• technical authoring for product design: 2 years
• design for manufacture : 2 years

Responsibility

• you will work within our Systems and Integration team along with our Machine Learning team to deliver our asset management ecosystem
• you will report to the Head of Systems and Integration and be part of a fast growing team
• we have an innovative product portfolio and need a talented embedded systems engineer to push the delivery of our market disrupting technologies
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• this role will embody the intersection of the hardware and software products in the H2GO Power portfolio, and we need an experienced and driven engineer to take this workstream and bring it to life