GUEST365

Responsibility

• managing a portfolio of properties, including maintenance and rate reviews
• you will take overall ownership and responsibility for all daily tasks associated with each property, including but not limited to
• cultivating relationships with property owners and building confidence in the brand
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• managing a portfolio of Properties & Owners
• overseeing Maintenance
• managing your team to drive occupancy and revenue
• liaising with guests and other stakeholders
• looking for ways to increase occupancy rates
• driving your team to grow the property portfolio
• reporting to the Head of Operations and working closely with the Operations Director, the Senior Account Manager will be responsible for overseeing the operation of their own short-let property portfolio and managing a team of Account Managers
• reporting to the Head of Client Success and working closely with the Managing Director and Operation Director, the Account Manager will be responsible for overseeing the operation of their own short-let property portfolio
• building rapport with property owners
• following up leads and preparing projections
• investigating new leads
• overseeing the onboarding of new owners and properties
• overseeing the onboarding of New Owners and Properties
• leading your team through effective people management
• producing monthly reports and forecast
• coaching and mentoring your team
• offering Cover when other Account Manager are on Leave
• producing monthly reports and forecasts
• working closely with the Guest Experience Team
• general admin
• general Admin

Requirements

• proficient in Microsoft Suite and Google Sheets
• experience working in Short-let property management
• experience working in short-let property management
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• previous Customer Service Experience
• experience working with hosting platforms such as Airbnb and Booking.com
• previous customer service experience
• ability to multitask a varied workload and be reactive
• experience working with PMS and other channel managers
• strong interpersonal skills and organisational skills
• problem solving skills
• clean Full UK Driving License
• property Management: 1 year
• customer service: 2 years
• team management: 1 year
• customer service: 3 years

Earnings for position property manager