customer service representative
Responsibility
- provide exceptional customer service by assisting customers with their inquiries or concerns
- provide exceptional customer service to clients via phone, email, and chat
- analyze customer needs and recommend appropriate products or services
Show more +9 - answer customer inquiries and resolve issues in a timely and professional manner
- upsell additional products or services to maximize sales opportunities
- assist customers with product information and recommendations
- resolve customer complaints or issues in a professional and timely manner
- process orders, returns, and exchanges
- maintain accurate and detailed customer records in the company database
- collaborate with other departments to ensure customer satisfaction
- collaborate with other departments to ensure customer satisfaction and resolution of any issues
- identify opportunities for upselling and cross-selling products or services
Requirements
- excellent communication skills, both verbal and written
- strong problem-solving abilities to effectively address customer concerns
- strong problem-solving abilities
Show more +9 - ability to analyze customer needs and recommend appropriate solutions
- ability to analyze customer needs and provide appropriate solutions
- proven track record in upselling or sales is a plus
- attention to detail and accuracy in data entry
- ability to work in a fast-paced environment while maintaining a high level of professionalism
- ability to work well in a team environment
- strong attention to detail and accuracy in data entry and record keeping
- proficient in using customer service software and systems
- customer service: 1 year
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