practice manager
4 the last 102 days, recently 2023-04-11
Responsibility
- the following are the core responsibilities of the practice operational manager
- human Resources
- to keep up to date with all employment law and new legislation
Show more +27 - to manage the recruitment, induction and training of all new staff
- to provide high quality and friendly family health care
- to undertake staff reviews and appraisals of directly managed administration staff
- keep accurate personnel records for all staff employed by the practice
- establish, review and regularly update job descriptions and person specifications
- this job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments
- there may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels
- oversee the production of staff rotas to ensure adequate staffing levels
- monitor and records all staff overtime, passing payment details to the PBM
- be responsible for recording and maintaining the immunisation status of all staff, ensuring this is always current
- oversee and arrange the Service Level Agreement with DCHS for routine premise maintenance annually
- 2 months before their renewal deadlines, to include quotes from other providers and prepare comparison information to the PBM in time to make any necessary changes as appropriate
- attend partnership meetings and business meetings as and when required
- arrange appropriate training courses within the timescales determined by practice and national requirements
- confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations
- keep accurate records for all staff annual and sickness leave and provide information for payroll purposes by the appropriate date each month
- act as Practice Fire Officer, ensure that weekly fire safety drills are carried out and organise six monthly fire evacuation drills and documenting these accordingly
- assist with the implementation of continuous improvement initiatives, coordinating all projects within the practice
- support the PBM in any other duties that are within the scope of the grade
- to undertake and coordinate regular premises risk assessments on a quarterly basis and to bring to the attention of the PBM any matters arising from them
- coordinate the reviewing and updating of all practice employment policies and procedures, including the Employee Handbook
- organise annual inspections and calibrations checks, ensuring documentation is up to date and report faults to the PBM, along with quotations for remedial actions
- be first point of contact for GP registrars, medical and nursing students. Liaise with
- implement any changes identified by premises risk assessments according to timescales given
- to be responsible for the general upkeep of the premises, costing reparations and presenting these to the PBM as requested
- log all premises issues on the DCHS Online system, ensuring attendance within appropriate timescales
- coordinate the reviewing and updating of all practice policies and procedures
Requirements
- polite and confident ✓
- educated to degree level in healthcare or business ✓
- flexible and cooperative ✓
Show more +44 - good standard of education with excellent literacy and ✓ numeracy skills
- excellent interpersonal skills ✓
- recognise people’s needs for alternative methods of communication and respond accordingly
- leadership and / or Management Qualification ✓
- motivated and proactive ✓
- respond appropriately to any Freedom of Information requests
- AMSPAR Qualification ✓
- experience of working with the general public ✓
- ability to use initiative and judgement ✓
- flexibility to work outside of core office hours ✓
- ability to exploit and negotiate opportunities to enhance service ✓ delivery
- experience of managing accounting procedures including ✓ budget and cash flow forecasting
- disclosure Barring Service check ✓
- excellent communication skills ✓
- forward thinker with a solutions focused approach ✓
- experience of working in a health care setting ✓
- maintains confidentiality at all times ✓
- strong IT skills ✓
- high levels of integrity and loyalty ✓
- experience of managing large multidisciplinary teams ✓
- full UK driving licence including class one business use ✓
- excellent leadership skills ✓
- sensitive and empathetic in distressing situations ✓
- experience of performance management, including appraisal ✓ writing, staff development and disciplinary procedures
- communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Participation Group as and when appropriate
- strategic thinker and negotiator ✓
- ability to work under pressure ✓
- experience of successfully developing and implementing ✓ projects
- all personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice
- ability to prioritise, delegate and work to tight deadlines in a ✓ fast-paced environment
- experience of workforce planning, forecasting and ✓ development
- confident, assertive and resilient ✓
- EMIS / Systmone / Vision user skills ✓
- ability to drive and deliver change effectively ✓
- managing: 1 year
- NHS / Primary Care General Practice experience ✓
- effective time management ✓
- relevant health and safety experience ✓
- ability to motivate teams, enhance morale and maintain a ✓ positive working environment, including team building sessions
- ability to network and build relationships ✓
- experience of chairing meetings, producing agendas and ✓ minutes
- proven problem solving & analytical skills ✓
- this document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual
- ability to develop, implement and embed policy and procedure ✓
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