GROVE SURGERY is looking for employees for positions:
receptionist / administrator
Working hours
permanent
Responsibility
to greet patients in a professional, friendly and courteous manner at all times To answer telephone calls in a polite and professional manner To make appointments for the various clinicians using the Practice clinical information system To locate relevant information for patients and direct their queries to the appropriate staff member
answering patient queries regarding various Practice policies and initiatives Advise patients when completing new patient registration forms, explaining the surgery policies To listen to patient complaints, making sure that they are addressed and dealt with appropriately Email correspondence as requested and record, in line with practice policy To process correspondence accurately in line with practice policies Process repeat prescriptions as per the Practice policy Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required Receiving and recording requests for home visits in line with expected standards Receiving, recording and booking requests for transport Direct accurate patient information to the appropriate clinician using EMIS Web To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays Chaperone GP if required, following training Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters To ensure that strict confidentiality protocols are adhered to Attend and contribute to staff meetings To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager Opening and closing of premises when required To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice
promote, encourage and activate patient on-line access Ensure relevant/appropriate contacts with patients are documented in notes Ensure email, tasks, Docman and EMIS email are checked and processed daily
care co-ordinator
Working hours
full-time | Part-time | Permanent
Salary
salary
Education
identify personal development and training needs in conjunction with the line manager
support others with their training and development needs
to participate in continuing education and maintain a contemporary level of professional knowledge and skills
complete annual mandatory training
Requirements
healthcare: 1 year
Responsibility
attend practice meetings as needed
assisting Management in carrying out such duties from time to time which may be required by the Partners
assist other members of staff when necessary
take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission
processing all patient tasks as instructed by clinicians and Team members
processing patient prescription requests, including repeat prescriptions and patient queries
co-operation with the Practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules
answering the telephone and dealing with all Admin patient queries
medical secretary
Working hours
part-time | Permanent
part-time
full-time | Part-time | Permanent
Responsibility
job summary
the role requires experience and knowledge of making referrals to secondary care or other clinical providers, through our clinical system
we are currently looking for a potential candidate who has been working or has previous experience working as an administrator or Medical Secretary in General Practice
to act as a point of contact for all communications between the General Practitioners and other clinicians based at the Surgery and outside agencies. Provide an effective and efficient standard of communication with patients and clinicians
job Types: Permanent, Part-time
job Types: Part-time, Permanent
part-time hours: 24-30 per week
b. Assist Management in carrying out such duties from time to time which, may be required by the Partners
Salary
salary
Education
GCSE or equivalent
Requirements
healthcare: 1 year
practice manager
Working hours
full-time
part-time | Permanent
Salary
salary
Responsibility
the following are the core responsibilities of the practice operational manager
human Resources
to keep up to date with all employment law and new legislation
to manage the recruitment, induction and training of all new staff
to provide high quality and friendly family health care
to undertake staff reviews and appraisals of directly managed administration staff
keep accurate personnel records for all staff employed by the practice
establish, review and regularly update job descriptions and person specifications
Requirements
polite and confident ✓
educated to degree level in healthcare or business ✓
flexible and cooperative ✓
good standard of education with excellent literacy and ✓ numeracy skills
excellent interpersonal skills ✓
recognise people’s needs for alternative methods of communication and respond accordingly
leadership and / or Management Qualification ✓
motivated and proactive ✓
reception manager
Working hours
full-time
part-time
Language
english
Salary
salary
Education
GCSE or equivalent
Requirements
of working in General Practice: 1 year
of working in a customer facing role: 1 year
of managing team members or colleagues effectively: 1 year
Responsibility
to carry out receptionist duties when required/necessary to do so
organise and manage inductions for new staff in the reception and administrator teams
responsible for the day-to-day management of the reception, administration teams, ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Assistant Practice Manager as necessary
knowledge and skills of line management including being involved in recruitment, staff training and being able to motivate a team
providing additional cover when Reception Manager or staff are off on leave or sick
ensuring all confidential patient information is stored in line with surgery protocol at the end of the afternoon shift
to follow all reasonable management requests from the partners or higher management team
ensure adequate staffing levels across multiple areas in line with agreed policy liaising with Managers if needed
care coordinator
Working hours
full-time | Part-time | Permanent
permanent
full-time
full-time | Permanent
part-time | Permanent
Language
english
Responsibility
divert calls and take messages as appropriate
respond to requests for an ambulance and log calls
management of appointment system Ensure total familiarity with the appointment system including regular and incidental variations
the Practice Manager and Patient Care Team Leaders
book appointments for patients using our clinical IT system
taking messages for doctors and other members of the Primary Health Care Team and putting calls through to the appropriate members of staff Dealing with general patient queries
front desk To receive patients on arrival and log arrivals on to the computer screen
respond to all queries and requests for assistance from patients and other visitors
Salary
salary
Education
identify personal development and training needs in conjunction with the line manager
identify personal development and training needs in conjunction with the manager
participate in clinical supervision
support others with their training and development needs
to participate in continuing education and maintain a contemporary level of professional knowledge and skills
complete annual mandatory training
Requirements
evidence of IT literacy
full UK driving license & access to own transport
customer service training
communicate effectively with other team members
experience of and success at communicating
excellent communication and inter-personal skills
communicate effectively with patients and carers
interview & application
nurse
Working hours
full-time | Part-time | Permanent
permanent
full-time | Part-time | Contract | Permanent
Responsibility
the post holder is responsible for the delivery of basic practice nursing services care to the practice population
contraception Routine immunisations Baby immunisations Travel clinic. Various health checks Cervical screening Wound care management Removal of sutures
key responsibilities
clinical practice
assess, plan, develop, implement and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being
undertaking health assessments, administering medication and treatments and performing diagnostic tests
providing and evaluating a range of health interventions to ensure that patients’ health and social care needs are met
supported by senior nurses within the practice, they will deliver care within the boundaries of their role, focusing upon supporting patients to be healthy, monitoring of long-term conditions, health prevention and screening activies
Salary
salary
Requirements
A relevant nursing degree and experience in a General Practice setting
current NMC registration with an active PIN
fundamentals of Practice Nursing course or equivalent experience or qualifications
competence to undertake Asthma, COPD and Diabetic clinics/reviews and hold relevant certificates
knowledge and application of supporting long-term conditions
insight and understanding of current issues in nursing and NHS
nursing: 1 year
general practice: 1 year
administrator
Working hours
full-time | Permanent
full-time | Part-time | Permanent
Salary
salary
Requirements
communicate effectively with other team members
communicate effectively with patients and carers
recognize people's needs for alternative methods of communication and respond accordingly and with politeness and respect at all times
contribution to the Implementation of Services
administration and /or Reception: 1 year
Responsibility
job Title: Medical Administrator
reporting Manager: Admin Team Leader
responsible to: The Partners ,Business Manager, Operations Manager, Admin Team Leader
assisting Management in carrying out such duties from time to time which may be required by the Partners
ensure full and accurate recording in the patient's computerised records
participate in audit where appropriate
using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
10.Scan correspondence etc. into correct patient electronic records using correct procedures as necessary
receptionist
Working hours
full-time
Responsibility
grove House surgery is a busy GP practice, currently expanding our team of Patient Care Coordinators
there is free parking, competitive pension and free refreshments. You can also join the blue light card scheme
we have a lively, friendly team working in the surgery and we are looking for candidates that are able to work in a team, under pressure whilst providing the best possible care for our patients
the ideal candidate will need to work well in a team and communicate confidently both on the telephone and in person with people from differing backgrounds, especially in a fast pace environment
repeat prescriptions - where required, assisting with the processing of patients' repeat prescription requests
learning and development - participating in a program of continual learning and development, including annual mandatory training
personal skills - able to maintain good relations with colleagues and patients, facilitate a culture of learning and continual development
telephone calls - Handling a high volume of calls and signposting patients to the most appropriate point of care. Phone lines being open from 8am until 17.30pm
Salary
salary
Requirements
medical Receptionist: 1 year
gp
Language
english
Education
GCSE or equivalent
Requirements
basic IT skills
excellent communication skills
relevant certifications in healthcare
phlebotomy training certificate
london, N16 9DP: reliably commute or plan to relocate before starting work
Responsibility
provide health promotion and lifestyle advice to patients and be familiar with services provided by relevant local and community organisations
assist in clinical sessions as directed by clinicians
we are proud to be high achievers in all target areas, including national patient satisfaction surveys
we are looking for a highly motivated HCA to join our team, you will have both clinical and some administrative duties further training is encouraged