GROUP-DIRECT Salary
Groes-faen
TIN: 12534640
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Earnings on positions in GROUP-DIRECT
GROUP-DIRECT is looking for employees for positions:
3rd line support engineer
Responsibility
- capacity management and forecasting
- design, implementation, testing and documentation of new processes
- assist other teams within the IT Department as required
- assist in the implementation, enforcement and review of Group information security policies with the Cyber Security Team
- timely escalation of issues to IT Operations Manager
- adhering to service management principles, provide 3rd line technical support, acting as escalation point for any issues highlighted to the IT Support Teams, ensuring timely resolution and regular communication to customers throughout
- support junior staff by way of coaching and Knowledge transfer
- pro-active monitoring and fault finding of infrastructure, ensuring the availability, integrity, performance, resilience and documentation of systems through a process of continual improvement
Requirements
- extensive experience working in IT Support, focusing on software and hardware fault resolution
- proven understanding and hands-on experience of Windows 2003 - 2019 Server core services and desktop operating systems
- active Directory management
- confidence in installing and supporting MS Exchange 2003 – O365
- automated Monitoring and Alerting, specifically around the SolarWinds platform
- expertise in operating enterprise backup solutions
- excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos
- networking skills – e.g. switching, routing, VLANs, PoE, WLAN, MPLS, SD-WAN