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GRIPPATANK is looking for employees for positions:
customer services advisor
customer services advisor
Working hours
full-time | Permanent
Education
A-Level or equivalent
Requirements
outstanding communication skills in both verbal and written form
relationship builder with a good engaging manner to keep our customers coming back
customer service: 2 years
in order to succeed in this job, you will need to be able juggle multiple tasks and prioritise each task in order to see it fully to completion
job Types: Full-time, Permanent
Responsibility
we are a rapidly growing family run business, which has been established for 11 years.We are looking for a candidate to join our customer service team
this is a multi-skilled position which will see you looking after the client throughout their journey with us including the initial sale, excellent communication throughout the booking and job fulfillment, and then the after care process
we aim for a family friendly vibe in our office environment, but the candidate must be motivated and be prepared to handle a very fast pace moving day, handling multiple customer enquiries and support enquiries
actively listening to customers to access what they require, and promptly being able to resolve any issues in a timely manner
ensuring any issues that need to be escalated to the relevant team are done promptly, and keeping the customer informed until it isresolved
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