manager
13 the last 215 days, recently 2023-05-08
Responsibility
- acts as a role model at all times by demonstrating the core values
- operational Accountability - Property Operations, Leasing, Property maintenance and Tenancy administration
- acts as a role model at all times by demonstrating the GS core values
Show more +53 - leads the team to create positive memorable experiences by exceeding expectations for all residents
- line management responsibility
- supports with the supervision of agreed Contractor SLAs
- monitors, proactively promotes and encourages engagement with resident services, activities and planned or informal events
- responsible for viewing activities ensuring that the Properties meet the required Company standards
- oversee the operation and maintenance of the Greystar Multifamily Estates
- acts as a role model always by demonstrating the core values
- ensures marketing campaigns, advertising and promotional activities are effectively implemented
- leading our Customer Service team by example
- investigates and proactively identifies solutions to address resident queries or concerns whether straightforward or complex
- actively seeks interaction and contact with residents to proactively seek to improve service delivery
- assisting the manager in Financial management
- assists and supports the Community Manager with communications, assessment and development of team members
- manages and co-ordinates updates to community social media networks
- responsibility for achieving occupancy and retention goals to ensure our continued success and growth
- keep up with trends in social media marketing and appropriately apply that knowledge where applicable
- meets targeted revenues by making rate recommendations based on market data and monitors payments
- develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities
- we are looking for an Assistant Manager to join the team based in Chapter Highbury - this is a great opportunity to for an established and motivated manager to join our team
- delivering a vibrant and welcoming community to our residence
- prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports
- contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community & Estate Management, Leasing, Concierge, Resident Events Management and Maintenance departments
- stays informed about current market and competitor conditions that may impact the community’s occupancy and results
- this role operates on a rota shift basis working 40 hours a week
- manage estate-wide contracts including but not limited to cleaning, security, hard and soft landscaping, electrical, M&E, H&S etc
- contributes insight/management information from the property to the wider management team on the resident service experience
- manages the financial performance; attending regular P&L reviews with stakeholders
- responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings
- works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals
- acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations
- provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
- actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures
- actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations
- monitors external and competitor customer experience developments
- manage all service providers in maintaining the Estates to the highest of standards for all occupiers, visitors, and guests
- contributes to the development and improvement of policies and procedures
- uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date
- establishes relationships with internal and external stakeholders communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
- promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues
- supporting with the budgets and service charge of the estate including 3rd party developers, retail, commercial, energy centre and other 3rd parties
- supporting with the managing of and owning the service charge pack, service charge reconciliation and service charge wash up process. Including RICS / ARMA Service Charge Code of Practices
- works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents
- actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience
- completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate
- manage direct reports effectively, delegating tasks as appropriate; undertake annual and periodic performance reviews in a timely fashion
- plans and facilitates resident events and engaging competitions
- manages the financial performance, attending regular P&L reviews with stakeholders
- assesses team member training needs and ensure thorough understanding of systems and adherence to policies
- oversees on-site enquiries, ensuring an appropriate inventory of "ready" apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities
- monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams
- supports with resident event management within the community
- communicate with customers, building meaningful business relationships organising regular meetings and engagement forums with occupiers that further develops relationships and occupier satisfaction
- promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests
Requirements
- administrative
- budgeting
- budgets
Show more +34 - contractors
- customer Service
- communication Skills
- leasing
- sales
- customer Management
- management
- residential Services
- finance
- operations Management
- student Accommodation
- property
- management Skills
- team Management
- assistant Manager
- property Management
- real Estate
- good level of general education
- experience in Property Management, Building Surveying, Services Engineering, Estates Management, Construction Management or in a related discipline or equivalent experience
- ideally MRICS qualified or part-qualification for
- proficiency in using property operations software. Training will however, be provided
- proficiency in using property operation systems. Training will however, be provided
- knowledge of Landlord/Tenant Legislation
- knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines
- the successful candidate must have at experience in a similar role within a high-end residential development or similar premium environment
- good understanding of Health and Safety processes; holding IOSH or higher
- managed budgets and overall expenditure, working closely with the Property Managers
- M&E understanding / training advantageous
- excellent communication and customer management skills
- strong attention to detail with a commercial perspective
- strong written communication skills including the ability to prepare commercial standard business correspondence, reports, documents and business proposals
- excellent organisation skills, including the ability to prioritise workload and show good judgment under pressure
- demonstrated willingness to be flexible and adaptable to changing priorities
- experienced and capable at producing and managing service charge budgets, service charges, quarterly reviews and reconciliations. Familiar with the RICS code of practice for service charges
low salary - 16% lower than the average in this position
Earnings for position manager
manager - How much money do you make working at this position?
Average salary at company GREYSTAR EUROPE HOLDINGS is 2966£.
The national average salary is 3300£.
1500 £
Lowest
Lowest
3900 £
Average
Average
6300 £
Highest
Highest
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