GREYSTAR EUROPE HOLDINGS is looking for employees for positions:
facilities manager
Responsibility
acts as a role model at all times by demonstrating the core values
identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence
notification of major defects or failure trends to the Community Manager and Estates Manager with recommended actions and costings where appropriate
provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews
follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual
actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues
demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual
assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards
front of house manager
Responsibility
acts as a role model at all times by demonstrating the core values
leads and motivates the team towards achieving NPS objectives, leasing goals and occupancy targets
oversees the daily activities of the property and ensures work is organised and executed in line with Greystar expectations
possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
actively seeks interaction and contact with residents to proactively seek to improve service delivery and customer satisfaction
works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented
establishes relationships with key stakeholders communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data
builds on knowledge of local area and key features to meet residents needs
concierge
Requirements
concierge Services
Responsibility
acts as a role model at all times by demonstrating the core values
provides reception, administration, and exceptional customer service and safety support
ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents
prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
reprogramming and resetting keys.Investigating basic heating and radiator problems.Investigating power supply problems at a basic level.Fixing leaks through isolating water supply
reprogramming and resetting keysInvestigating basic heating and radiator problemsInvestigating power supply problems at a basic levelFixing leaks through isolating water supply
maintenance supervisor
Requirements
A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills
knowledge in all building repair trades, purchasing procedures and practices, janitorial painting and repair procedures
general knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards
continually strives to improve knowledge, skills and abilities to produce the best results
A qualification in electrical/mechanical engineering or plumbing or the equivalent of an apprentice program or trade school in the building trades
Responsibility
oversees and completes the turnover process to prepare for the pre-move-out inspection, creating a priority list of maintenance work needed, scheduling vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work
maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
manage & maintain all statutory testing records, utilising other team members where appropriate
review site risk assessments as required with Community Manager
coordinates Contractors/Suppliers executing minor works contract on site
housekeeper
Requirements
cleaning
housekeeping
communication Skills
queries
customer Service
student Accommodation
Language
english
Responsibility
cleans the reception, offices, common spaces and restrooms
checks on a daily basis all amenity areas and cleans where required
carries out a full litter pick daily to all external areas in the community
ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal
conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies
work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community
assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor
responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them
maintenance technician
Language
english
Requirements
builders
electrical Repairs
electrical Engineering
mechanical Electrical
customer Queries
communication Skills
carpentry
service Delivery
Responsibility
works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community
communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly
communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly
maintain a focus on delivering services within agreed budgetary & resource parameters
promotes customer satisfaction by providing regular updates to residents via Onsesite regarding ongoing or delayed maintenance issues
promotes customer satisfaction by providing regular updates to residents regarding ongoing or delayed maintenance issues
promotes customer satisfaction by providing regular updates to residents via Onesite regarding ongoing or delayed maintenance issues
administers all property maintenance & records in accordance with Greystar policies & procedures
senior marketing manager
Requirements
marketing
marketing Campaigns
marketing Reporting
Responsibility
main point of contact for lease-up multifamily assets and pipeline assets marketing strategy and execution
responsible for a team of 5; 1 Marketing Manager, 2 Senior Marketing Executives and 2 Marketing Executives
responsible for overseeing the portfolio budget and spending in UK & Ireland
ensures the team delivers to deadline and has strong stakeholder relations both internally and externally
support the strategy of building and enhancing residents' CRM comms platform
leads UK & Ireland stabilized and lease-up asset marketing teams, ensuring all team members know their target audience, product, leasing performance, KPIs and strategy whilst ensuring taking key stakeholders on the journey
responsible and accountable for acquisition marketing, resident retention marketing and resident communications for allocated projects across our portfolios
works with the Marketing Director where required, to set and deliver the annual marketing strategies for the company across portfolios
business analyst
Requirements
management System
business Analyst
product Management
data
property Management
information Systems
yardi
information Technology
Responsibility
able to multi-task by working on multiple projects related to the enterprise data strategy
meet with local vendors on documenting, designing and testing of system features
experience with documenting epics, requirements and user stories in product development systems
keeping up to date product specifications for knowledge sharing between project teams and requirements to reuse on other projects
create functional specification documents and other design artifacts as necessary including workflow diagrams and charts
assist in Yardi UAT testing for European Properties and any other systems as needed by the business
supporting requirements testing preparing information and presentation for stakeholders and team members to address questions regarding proposed requirement solutions
participate in vendor design meetings in prototyping and solutioning in design first prior to finalizing requirements for development team
site manager
Requirements
community Management
leasing
student Accommodation
evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role
excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure
excellent verbal and written communication skills & numerical skills necessary to complete the above activities
self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
Responsibility
acts as a role model at all times by demonstrating the core values
meets targeted revenues by making rate recommendations based on market data and monitors payments
prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports
ensures achievement of the financial performance; attending regular P&L reviews with stakeholders
champions consistency and operational excellence in each community by ensuring people and practices are aligned to creating positive memorable experiences by exceeding expectations. Proactive in striving for continuous improvement through feedback
works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals; ensuring effective implementation of marketing campaigns, advertising and promotional activities
assesses team member training needs and ensure thorough understanding of systems and adherence to policies
develops capability of team members in order to meet key performance goals and future succession requirements
sales executive
Requirements
customer Service
leasing
lettings
mandarin
sales
student Accommodation
Language
english
Responsibility
works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey
works as part of a team, supporting and respecting other team members to deliver a exceptional resident journey
responds to all incoming sales channels and initiate proactive outbound contact to convert our lead database
responds to all incoming sales calls and initiates proactive outbound contact to convert lead generation and existing database contacts as above
responds to online and email enquiries in a professional and engaging manner
converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets
ensures all data capture systems and details of contact are updated in an accurate and timely manner as required
conducts viewings and relevant follow-ups with prospects