GOSTAND Salary
NO 15 ROYAL LODGE PARK BELFAST BT8 7YP NORTHERN IRELAND
TIN: NI636932
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Earnings on positions in GOSTAND
GOSTAND is looking for employees for positions:
customer service administrator
Working hours
- permanent
Responsibility
- the successful candidate will be responsible for providing professional customer support to a large volume of eCommerce customers
- the candidate will handle all customer communications channels and ensure communications are timely and upheld to the required standard
- duties will include eCommerce admin, management of orders, handling customer support tickets and complaints/returns
- the role will primarily involve eCommerce customer support but will also include some stock management and book-keeping duties
- they will oversee the entire customer experience from when a customer first arrives on our website to when an order is placed, manufactured, and dispatched, providing installation assistance and ongoing support if required
- normal hours are Mon-Thur 8:30am to 5:00pm and Fri 8:30am to 3:00pm
- all visitors to site are required to wear a facemask, common areas are sanitised regularly
Requirements
- 3 A Levels grades A-C and 3rd level education in a business-related discipline would be preferable but is not essential
- high proficiency in computer use is essential
- A knowledge of website functionality, design and management would be beneficial but not essential
- previous digital customer support experience within eCommerce would be beneficial
- self-motivated and confident with the ability to apply solutions and a positive "can-do" attitude
- salary £25,000 - £27,000 Pro rata
- excellent verbal and written communication skills
- ability to quickly adapt to new processes and procedures