GOOD LIFE PUBLISHING

Good Life Publishing is hiring a Customer Service Advisor who will be responsible for answering incoming calls, primarily from existing customers. The main tasks include handling subscription cancellations, updating customer data, and persuading customers to remain active members. Additionally, the role may involve assisting new customers with setting up accounts over the phone, making outbound calls to existing or lapsed customers, and handling customer complaints.

The successful candidate should have strong objection handling skills, be comfortable interacting with different types of customers, and possess excellent telephone and written communication skills. Knowledge of Microsoft Office and the ability to learn new systems/software are required. Previous experience as a customer service advisor in a call center environment is advantageous.

The job is full-time with the working hours from 8:30am to 5:30pm, Monday to Friday, with a 5pm finish on Fridays. The salary ranges from £22,000 to £28,000 per year, and the company offers a company pension. The work location is in person, and the candidate must be able to reliably commute or plan to relocate to Orpington before starting work.

What are the main responsibilities of the Customer Service Advisor in this role? Are there any additional benefits offered by Good Life Publishing besides the company pension?