GOLD-I Salary
ACER HOUSE 10 MEDAWAR ROAD SURREY RESEARCH PARK GUILDFORD GU2 7AE ENGLAND
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Earnings on positions in GOLD-I
GOLD-I is looking for employees for positions:
technical support engineer
Working hours
- full-time | Permanent
Responsibility
- providing Gold-i and MetaQuotes MT4/MT5 software support to clients
- updating and maintenance of the Gold-i products installed on clients’ servers
- regularly communicating with clients
- assisting the team with any incident escalations to Development and ensure that clients are kept updated on any outstanding issues
- following documented procedures to ensure standards and SLAs are met
Requirements
- have excellent written and verbal communication
- be able to follow strict internal processes with a high degree of accuracy
- have previous experience in a client-facing role
- have a logical and detailed approach to problem-solving
- have a strong technical mindset with an interest in software
- be a fast learner with the ability to absorb new information quickly
- have strong interpersonal skills, able to communicate with a diverse range of customers with varying levels of technical understanding
- have a positive attitude and be able to persevere through challenging tasks to see them through to completion