department manager
4 the last 314 days, recently 2024-05-26
Responsibility
- we want to be the leading global omnichannel retailer in the sports and outdoor industry
- conduct regular 121s and bi annual performance reviews with Store Colleagues to provide constructive feedback and review performance
- established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world
Show more +14 - identify and support a rich pipeline of talent and manage underperformance through GO's performance framework
- JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally
- communicate key business messages clearly and effectively to the Store Colleagues to drive performance and colleague engagement
- to be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives
- recruit, coach and train a team of high performing store colleagues who are focused on exceeding customer expectations using GO's customer service model ABC
- review performance data, identify opportunities for growth and action areas of improvement to drive performance of the store
- support driving a sales culture in store that empowers Store Colleagues to deliver excellent customer service that installs confidence in the customer to purchase brilliant products that are suitable for their needs
- support store compliance by following GO's Standard Operating Procedures at all times
- support the Store Manager to control store costs within agreed budgets to maximise store profit including payroll, facilities and utilities
- review and action customer feedback daily, celebrate successes and provide developmental feedback to the store team to enhance the customer experience
- organise and facilitate in store events to promote and grow GO's brand in the local community through recommended partnerships in order grow our reach
- ensure Store Colleague employee relations matters are resolved fairly and consistently using GO's relevant policies and procedures
- ensuring the store is safe and compliant operating environment for colleagues and customers
- uphold a store that is safe and compliant operating environment for all colleagues and customers
Requirements
- we are the largest outdoors retailer in the UK, we are incredibly thrifty and offer excellent value to our customers
- great coaching, mentoring and team building skills that drives team performance
- we are looking for Department Managers with proven retail management experience, who are passionate about people and delivering excellent customer experiences
Show more +12 - great coaching, mentoring and teambuilding skills that drives performance
- clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
- in addition you must be have the right attitude and behaviours
- clear, confident and motivational communicator with excellent verbal, listening and written communication skills
- at least 2 years management experience, preferably in a similar format of retail
- experience of effectively prioritising and delegating workload to achieve team goals and objectives
- A proven record of successfully promoting and growing a brand or service in the local community
- A passion for customer service and a proven record of delivering excellence in this area
- be able to demonstrate the ability to improve store performance & standards through effective planning
- robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience
- knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities
- A keen eye for financial results with the ability to analyse and interpret KPIs, identify potential risks to address as well as identifying opportunities maximise
Salary in other companies in the position department manager
| HR GO RECRUITMENT | 5708 £ | 3750 £ 5708 £ |
| ABSOLUTE EXECUTIVE SEARCH | 5416 £ | 3750 £ 5708 £ |
| SIGNATURE RECRUITMENT | 5120 £ | 3750 £ 5708 £ |
| ACAPELLA RECRUITMENT | 3958 £ | 3750 £ 5708 £ |
| LEWIS JOHN | 3940 £ | 3750 £ 5708 £ |
| DURHAM UNIVERSITY DEVELOPMENTS | 3798 £ | 3750 £ 5708 £ |
| TIMELY RECRUIT | 3750 £ | 3750 £ 5708 £ |
| TAYLOR HAWKES | 3750 £ | 3750 £ 5708 £ |
| CONTRACT PERSONNEL | 3750 £ | 3750 £ 5708 £ |
| OPTIONS FOR RECRUITMENT | 3750 £ | 3750 £ 5708 £ |