GLOBAL BAGGAGE SOLUTIONS GLASGOW Salary
24A MARKET STREET MARKET STREET DISLEY STOCKPORT SK12 2AA UNITED KINGDOM
TIN: 09625149
GLOBAL BAGGAGE SOLUTIONS GLASGOW Premium profile inactive Premium profile inactive
Earnings on positions in GLOBAL BAGGAGE SOLUTIONS GLASGOW
GLOBAL BAGGAGE SOLUTIONS GLASGOW is looking for employees for positions:
customer service agent
Working hours
- full-time | Permanent
Language
- japanese
- chinese
- english
- italian
- spanish
- french
- german
Responsibility
- excellent customer service skills in line with Global Baggage Solutions set standards
- receiving calls from passengers, customer airlines, handling agents, courier services
- handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items
- communicating and sending tracer messages to relevant Airports to trace passenger baggage
- updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with
- processing baggage for re-flight or delivery
- regular monitoring of World Tracer action files
- monitoring inbound emails
Requirements
- previous Airport experience would be advantageous
- A minimum of 3 years working in a Customer Service role
- excellent customer service skills
- strong communication and interpersonal skills
- computer literate
- able to manage multiple computerised systems
- able to find solutions to customer needs and ability to problem solve and empathise with customers
- pro-active and ‘Can Do’ attitude is a MUST