GIGACLEAR  Reviews

Hi! The Customer Services Assistant position at Gigaclear offers the opportunity to learn customer service skills through various channels like phone, email, and social media. The role requires communication skills with no specific office experience necessary. The working hours involve slight shift patterns over a 5-day week, covering 8 am to 8 pm and a weekend on a rota basis. The salary and benefits package include a generous employer pension, income protection, life assurance, 25 days holiday plus bank holidays, and health cash plan among other perks. Do you know if Gigaclear provides any opportunities for career progression or additional training beyond the initial customer service training mentioned in the job offer?

Hello! The NOC Engineer role at Gigaclear involves maintaining the fiber network, resolving tech issues, and communicating with different teams like Field Engineers. The job requires a willingness to learn, and while previous knowledge of home internet networks and Wi-Fi is desirable, training will be provided. Could you provide more details about the shift pattern for this position, such as the specific times for early, regular, and late shifts? Additionally, is the on-call duty compensated separately from the salary mentioned?