GALLAGHER BASSETT INTERNATIONAL Salary
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8 reviews
Tamworth
HIGH POINT SANDY HILL BUSINESS PARK SANDY WAY TAMWORTH B77 4DU

Earnings on positions in GALLAGHER BASSETT INTERNATIONAL

GALLAGHER BASSETT INTERNATIONAL is looking for employees for positions:

administrator

Working hours

  • full-time

Responsibility

  • open and sort incoming mail
  • prepare and frank outgoing mail
  • filing of claims folders
  • complete and submit paperwork and correspondence accurately
  • record claims accurately using company software within product standards, and close as directed
  • acknowledge claims to clients
  • issue standard letters as directed
  • assist in diary process

Requirements

  • proficient computer skills, ideally in MS Office
  • ability to prioritise workloads
  • attention to detail, accuracy and effective organisational skills
  • excellent written and verbal communication skills
  • strong problem solving skills
  • effective time-management skills
  • ability to handle sensitive information with the highest degree of integrity and confidentiality
  • adherence to File Management best practices

customer service representative

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • GCSE or equivalent

Responsibility

  • accurately record customer claim details following set processes
  • provide exceptional customer experience on all contacts
  • proactively look for opportunities to improve processes

Requirements

  • can effectively communicate with others
  • good understanding of the motor insurance industry or financial background would be an advantage
  • ability to input details onto computer systems
  • phone based customer service skills gained within the insurance industry preferred
  • displays enthusiasm and commitment, willing to own problems and take responsibility for own actions
  • familiar with vehicle types, makes and models
  • customer service: 1 year

apprentice administrator

Working hours

  • apprenticeship

Language

  • english

Responsibility

  • to perform clerical support functions relating to the activities of the work unit
  • record maintenance
  • typing reports

Requirements

  • be punctual and have a can-do attitude
  • self-motivated and self-starter
  • maintains a professional conduct at all times

customer advisor

Working hours

  • full-time | Permanent

Responsibility

  • validation and acknowledgement of new claims
  • provide exceptional customer experience throughout the repair or total loss journey
  • ability to work alongside different Gallagher Bassett departments, enhancing technical knowledge

Requirements

  • can effectively communicate with others, both written and oral
  • ability to update claims system
  • displays enthusiasm and commitment, willing to own problems and take responsibility for own actions
  • sales: 1 year

customer service advisor

Trade

  • food Preparation & Service
  • Food Preparation & Service

Working hours

  • full-time | Permanent
  • full-time

Requirements

  • communication Skills
  • flexible Approach
  • customer Service
  • meet Deadlines
  • organisational Skills
  • phone Skills
  • building Relationships
  • able to communicate effectively at all levels

Responsibility

  • answering customer enquiries over the telephone
  • review and record claims, check policy coverage, and allocate appropriate codes and reserves
  • communicating with customers regarding their insurance policy
  • ensure all client specific questions are asked and all data is collected and recorded
  • entering customers’ information onto internal system
  • respond to all written and phone enquiries in a clear and quick manner
  • ensure compliance with clients’ processes to ensure customer satisfaction
  • to accept telephone calls from prospective clients and explain terms and conditions of policies

team leader

Working hours

  • full-time | Permanent
  • full-time

Requirements

  • communication Skills
  • team Leader
  • building Relationships
  • positive Team Player
  • previous Team Leader experience within a regulated environment
  • previous Team Leader experience within a regulated environment desired
  • previous senior or Team Leader experience within a regulated environment
  • supports and encourages client service

Responsibility

  • supervision of team members to ensure Service Level Agreements are complied with
  • approve claims settlements within financial authority
  • ensure team has knowledge of Service Instructions and Policy Wordings
  • liaise with client to ensure their requirements are met, attending review meetings where appropriate
  • provide training and facilitate development of team in accordance with Gallagher Bassett Learning & Development Prospectus
  • timely completion of appraisal process
  • respond promptly to complaints
  • manage own solicitors in litigated cases to ensure litigation standards are met

call centre agent

Working hours

  • full-time

Responsibility

  • answering customer enquiries over the telephone
  • communicating with customers regarding their insurance policy
  • entering customers’ information onto internal system
  • keeping records and sending out renewal letters to agents on our products when requested
  • handling and escalate complaints to relevant team members where necessary
  • assisting the administration team with general duties, e.g. Opening post, sending out documents, scanning, processing customer emails
  • to accept telephone calls from prospective clients and explain terms and conditions of policies before quoting premium. Take all details and offer the best policy suitable for their needs
  • to screen clients with pre-existing medical conditions via the Medical Screening System and either accept or decline cover for the medical condition, and then process accordingly

engineer

Working hours

  • full-time | Permanent

Requirements

  • insurance
  • computer Literate
  • ready to Learn
  • flexible Approach
  • bodywork
  • motor Vehicle
  • prioritisation
  • proven technical experience from a bodywork or mechanical background and ideally achieved or working towards ATA / IAEA / IMI qualification

Responsibility

  • to check and authorise repair invoices
  • to authorise repair estimates up to £2,500 including VAT or at team leader’s discretion
  • creating repair assessments in line with the manufacturer methodology for recovery purposes
  • to pursue and act on independent engineers reports
  • provide mentorship to other engineers learning within the team
  • liaise with drivers and policy holders
  • update drivers and policyholders
  • assist with queries from other areas of the business, when required

it technician

Working hours

  • full-time | Permanent

Responsibility

  • provide 1st line support for all IT infrastructure and internally developed systems
  • assist with ensuring that infrastructure is optimally installed, maintained and operated
  • assist with ensuring IT systems adhere to availability, performance and data integrity SLAs. Contribute to documentation of infrastructure systems
  • proactively identify enhancements to IT service offerings
  • assist with the creation and maintenance of reports and reporting platforms
  • assist with the testing and deployment of software releases ensuring that release processes are followed correctly
  • deployment, configuration and support of Microsoft operating systems
  • liaise with 2nd and 3rd line support staff in the resolution of support requests, escalating to wider scope Corporate IT teams where appropriate

Requirements

  • ability to communicate effectively with business users and fully understand their requirements
  • able to promote own skill development
  • excellent planning and organisational skills
  • attention to detail
  • proactive approach to problem solving and service improvement
  • ability to work within challenging deadlines and under pressure
  • drive to improve and fully implement processes
  • confident nature, able to effectively manage own time and priorities in line with business objectives

claims handler

Responsibility

  • responding to enquiries clearly and professionally
  • building strong client relationships through efficient service
  • keeping claim records accurate and up to date
  • you’ll handle a caseload of uninsured loss recovery claims using our case management system. Working with insurers and third parties, you’ll resolve liability issues and secure timely settlements for clients
  • ensuring compliance with legal and regulatory standards
  • evaluating when litigation is appropriate to protect client interests
  • maintain accurate and up-to-date information on our claims system at all times
  • respond to all written and phone enquiries clearly, courteously, and promptly

Requirements

  • detail-focused and organized in a fast-paced setting