FRENKEL TOPPING is looking for employees for positions:
administrator
Working hours
full-time
Requirements
display self-motivation, drive and enthusiasm
possess a flexible approach to work
A keen interest in the social welfare system
A desire to support vulnerable clients
A minimum of two years' recent experience in office administration
A willingness to undertake appropriate training
diplomatic and sensitive to client's circumstances
A knowledge of the welfare benefits system or a knowledge of working with vulnerable clients would be desirable
Salary
salary
Responsibility
case management duties and ensuring that the client database is accurate and up to date at all times
it is expected the post holder will when required, undertake other duties commensurate with the post and salary grading if required
supporting the Welfare Benefits Team to process cases including assisting with postal duties
speak to clients and their representatives on a regular basis to understand their personal circumstances and financial situations
in such circumstances, confidentiality must be maintained at all times in accordance with the company policies
frenkel Topping is an independent financial advisor specialising in providing advice and expert services for those seeking damages for personal injury and medical negligence
maintain case records for the purpose of the continuity of casework, information retrieval and providing reports where required
if you are unclear at any time, please refer to your line manager
financial services administrator
Working hours
full-time
Language
english
Salary
salary
Responsibility
it is expected the post holder will when required, undertake other duties commensurate with the post and salary grading if required
in such circumstances, confidentiality must be maintained at all times in accordance with the company policies
if you are unclear at any time, please refer to your line manager
undertake all reasonable personal development actively designed to support you in your role
this job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job
duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information
client queries
Requirements
display self-motivation, drive and enthusiasm
possess a flexible approach to work
excellent telephone manner
A desire to support vulnerable clients
hard working, enthusiastic and reliable
credit controller
Working hours
full-time
Requirements
display self-motivation, drive and enthusiasm
comfortable with senior stakeholders
takes pride in own work
previous credit control experience
excellent numeracy and attention to detail
strong communication skills and the ability to develop strong business relationships
ability to prioritise and manage own workload
ability to communicate effectively both orally and in writing
Salary
salary
Responsibility
chase outstanding debt by telephone/email/letter
point of contact for all billing and credit control queries
build healthy working relationships with our customers
it is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required
track case progress in order to pass referrals to other parts of the business to increase future revenues
in such circumstances confidentiality must be maintained at all times in accordance with the company policies
if you are unclear at any time refer to your manager
undertake all reasonable personal development actively designed to support you in your role
Education
educated to GCSE level
business administration apprentice
Working hours
full-time | Permanent | Apprenticeship
apprenticeship
Language
english
Salary
salary
Requirements
display self-motivation, drive and enthusiasm
possess a flexible approach to work
A desire to support vulnerable clients
be hard working, enthusiastic
punctual, organised, professional and reliable
excellent telephone manner
ability to multitask
good communication skills
Responsibility
updating the CRM system and Intelligent Office with required information
interacting with clients either on the phone or in person
it is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required
answering phones and connecting calls to the relevant department
in such circumstances confidentiality must be maintained at all times in accordance with the company policies
occasionally undertake reception duties and ensure visitors are dealt with promptly and courteously using a professional manner
if you are unclear at any time refer to your manager
managing and distributing incoming and outgoing post when required
Education
excellent written and verbal communication and numeracy skills
team leader
Language
english
Requirements
proven experience in a similar Team Leader or Supervisor role
excellent organisational and time management skills
ability to manage multiple priorities
excellent written and verbal communication skills
strong interpersonal and problem-solving skills
high level of discretion and professionalism
display self-motivation, drive and enthusiasm
possess a flexible approach to work
Responsibility
team leadership: lead, motivate and support the administration team to achieve departmental goals and service standards
workflow coordination: allocate tasks, manage team workloads and monitor progress to ensure timely and efficient delivery of administrative services
business requirement alignments: coordinate with internal stakeholders to understand business needs and ensure administrative support is aligned with company objectives
Performance management: conduct regular 1:1s, monitor individual performance and provide coaching, training and development opportunities for team member
monitoring and maintain compliance of support worker's documents e.g
process improvement: identify and implement opportunities to streamline administrative processes and enhance service delivery
quality assurance: ensure accuracy, consistency and compliance in all administrative processes