FREEDOM ALLIANCE

Responsibility

• you may be asked to perform related duties or special projects as assigned within the general scope of the position
• act as primary contact for incoming calls and other communications
• act as primary contact for vendors, visitors, clients, and deliveries
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• maintain office services by organizing office operations and procedures, maintain and order office equipment and supplies, and monitor inventory
• sort and route incoming and outgoing mail
• update Office Handbooks and Operations Manuals for the London office
• perform other administrative support tasks, including updating and sorting files, and conducting research
• coordinate and schedule appointments for UK team members
• prepare and coordinate travel itineraries for team members in London
• support with event coordination as necessary
• coordinate internal gatherings
• prepare expense reports for assigned team members
• maintain and enter information into databases
• manage files, contacts, travel, and events in the CRM system

Earnings for position office manager

Responsibility

• you will be asked to perform related duties or special projects as assigned
• create content appropriate for donors at each stage of the donor cycle for the Development team
• write regular content for all monthly fundraising campaigns, including emails, landing pages, donation pages, and more
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• build and maintain relationships with Team Members on the Development team and across ADF International to obtain and deliver content/information
• deliver content that meets advocacy objectives across all digital communication channels, including web, email, blog, and social media
• manage ongoing email marketing communications to our various segments in addition to other ‘special projects’ as appropriate
• simplify complex legal and cultural issues into clear, concrete, and engaging content that helps users understand why they should care, how it affects them, and what they can do to take action
• produce and edit scripts for promotional videos
• edit the work of team members, assist and train the team to ensure strong, consistent messaging
• work with Media Communications, and the Advocacy team to get updates on current legal cases and other relevant facts that would be useful to the Development team
• edit advocacy documents such as legal submissions, to ensure grammatical accuracy and integrity
• occasionally write and/or edit compelling editorial pieces for external print and online magazines and websites

Responsibility

• answer enquiries and solve problems
• provide information to customers
• handle inbound and outbound calls
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• communicate with fellow representatives, managers, and supervision staff
• follow instructions and adhere to established procedures

Requirements

• call Centre: 1 year