FORT AMHERST HERITAGE TRUST

Responsibility

• sales and Marketing - develop and utilise the skills and experience of all team members to maximise sales
• compliance - Oversee and lead the team to ensure all aspects of the business comply fully with all relevant legal requirements
• profit and Loss - overseeing all aspects of financial management including sales and revenue, wages, controlling costs, waste and developing a 'green' culture
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• look at ways to increase sales by intuitive marketing, which promotes Fort Amherst, increases visitor numbers and memberships using every opportunity to obtain feedback to enhance the guests experience
• 40 hours per week working any 5 days over 7, no overtime
• staff development - Ensure all team members have the opportunity to personally develop their skills, experience, and professional development. Look at ways to increase team motivation and develop the culture of helpfulness across the site
• there will be some evening work
• guest service - Looking at the whole guest experience, put in place measures that can ‘delight’ our guests and avoid complaints, actively work towards a minimum of 4\* rating on key social media reviews, ensure all social media is relevant and updated
• personal skills - you must evidence that you are an excellent communicator , able to lead and motivate a team, that you are professional, hardworking, flexible, pay attention to detail and are to work under pressure
• professional experience - a history of excellent sales and financial management skills, previous experience of leading a range of teams including hospitality, retail, sales and marketing, events
• if you are looking for personal development, an exciting, new opportunity to put your mark on a business and become part of a great team, we would love to hear from you
• holidays as required to deliver on responsibilities