FORGE PERFORMANCE Salary
CHANCERY HOUSE 30 ST JOHNS ROAD WOKING GU21 7SA UNITED KINGDOM
TIN: 10697781
FORGE PERFORMANCE
Earnings on positions in FORGE PERFORMANCE
FORGE PERFORMANCE is looking for employees for positions:
client manager
Responsibility
- renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
- identify areas of development within the Client Success Managers and ensure that the team remains world-class
- establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
- oversee the retention of our customer base with the continuous coaching of our Client Success Managers
- identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
- coach and mentor Client Success Managers to ensure the successful development of strategic customer account plans
- ensure Client Success Managers maintain currency in Blackline Safety products and become product experts in all Blackline products and services
- develop customer account plans in partnership with other Blackline teams and distribution partners
Requirements
- post-secondary degree in business or marketing is an asset
- post-Secondary education or equivalent certification in a business-related field is an asset
- minimum 3 years of B2B sales, or account management
- 2-3 years leading a customer-facing systems implementation customer support team
- proven track record of leading and energizing a group to be successful and meet targets
- functional in using MS Office and other corporate administration tools
- ability to drive results in an ever-changing environment
- excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them