service coordinator
Responsibility
- open and maintain key customer information by recording and uploading documents into our cloud-based CRM system
- monitor all service agreements to ensure visits are carried out as per contract with the Service Manager
- using our Asset Planning System to create pre planned maintenance jobs in preparation for scheduling
Show more +6 - advising customers of scheduled visits once dates are agreed with Service Manager
- manage incoming calls and emails from your select key clients in a timely, professional and warm manner
- review and processed the expenses and timesheets for your engineering team each month
- issuing documentation to clients, including service records, certificates and invoices
- liaising with Engineers to coordinate visits, ensuring parts are collected prior to visits and that all paperwork is completed and submitted to the client in a timely manner
- review Engineer paperwork and raising any remedial actions with the appropriate internal team, prioritise and escalate any urgent non-conformities or system failures to the relevant manager
Requirements
- proven customer support experience
- track record of over-achieving quota
- strong phone contact handling skills and active listening
Show more +4 - familiar with windows software systems and practices
- customer orientation and ability to adapt/respond to different types of characters
- excellent communication and presentation skills
- ability to multi-task, prioritize and manage time effectively
Salary in other companies in the position service coordinator
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| RAM TUBULARS SCOTLAND | 2916 £ | 2916 £ 4000 £ |
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| CONSULT2RECRUIT | 2916 £ | 2916 £ 4000 £ |