FLEXIBLE STAFFING SOLUTIONS

Responsibility

• deal competently and efficiently with high volumes of collections calls and inbound customer service calls
• provide excellent customer service via email, phone & live chat responses
• handling complaints from customers with the aim of first call resolution
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• review and respond to correspondence from customers
• answering general technical queries about the website and mobile app
• follow up calls to potential customers who have shown an interest in the product
• operate in line with all FCA and other key finance industry regulations
• provide helpful advice to both parent and child account holders
• support to the team manager and colleagues as required
• responding to social media contacts in Facebook & Twitter & Instagram
• take ownership for personal development objectives
• support the Customer Service Management Team
• customer call backs
• responding to queries and comments made via social media
• answering queries regarding customer statements and financial activity
• administrative tasks

Requirements

• communication Skills
• contact Centre
• customer Care
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• customer Service
• customer Support
• customer service
• 2 years' customer service
• excellent communication and interpersonal skills with a first-class telephone manner and the ability to deal with customers in a confident way
• comfortable at working to both team and individual targets in a fast-paced environment
• experience within a contact centre/call centre environment
• efficient, organised and works well under pressure or time constraints
• understanding of assessing affordability, for example using income & expenditure forms
• experience of working on a dialler
• customer service: 3 years
• customer service: 1 year
• strong written and verbal communication skills
• as a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks "how can I help" and then "how can we make this better", shows perseverance on long-term goals, and generally goes above and beyond in their work
• as a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work

Earnings for position customer service advisors

Responsibility

• dealing with outbound and inbound calls to collect amounts past due and set affordable repayments
• dealing with customers who may be facing financial difficulties and working with them to come up with a solution
• to provide the best advice and guidance ensuring it’s aligned within regulatory requirements
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• carrying out ad hoc collections activities for example letters, SMS and emails when required
• responding to queries and comments made via social media
• answering queries regarding customer statements and financial activity

Requirements

• previous Call Centre or Contact Centre experience
• exceptional communication skills
• successful track record of building strong relationships with customers and colleagues
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• strong attention to detail
• IT Literate
• pro-active and able to work independently as well as part of a team
• contact Centre: 1 year
• customer Service: 1 year
• customer service: 1 year
• strong written and verbal communication skills

Earnings for position customer service advisor

Responsibility

• deal competently and efficiently with high volumes of Collections calls and Customer Service calls, inbound and outbound, via manual and auto-dialling
• deal competently and efficiently with high volumes of collections calls and inbound customer service calls
• support to the team manager and colleagues as required
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• attend team meetings providing productive and proactive suggestions
• act as a first point of contact for customers
• follow up calls to potential customers who have shown an interest in the product
• handling complaints from customers with the aim of first call resolution
• operate in line with all FCA and other key finance industry regulations
• review and respond to correspondence from customers
• follow up calls to potential customers who have shown an interest in applying for a loan
• processing payments received and tracing missing remittances as required
• operate in line with all FCA and other key finance industry regulations and laws
• take ownership for personal development objectives

Requirements

• excellent communication and interpersonal skills with a first-class telephone manner and the ability to deal with customers in a confident way
• the ability to work well in a team environment
• comfortable at working to both team and individual targets in a fast-paced environment
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• experience within a contact centre/call centre environment
• collections experience is desirable but not essential
• efficient, organised and works well under pressure or time constraints
• must have worked within the Financial Services sector and understands relevant regulatory requirements
• customer service: 3 years
• understanding of assessing affordability, for example using income & expenditure forms
• strong work ethic – low sickness/absence history with previous employers
• experience of working on a dialler
• flexibility
• excellent customer service skills showing confidence in customer interaction
• willingness to learn
• strong engagement skills/rapport building

Earnings for position customer service representative

Responsibility

• dealing with incoming and outgoing correspondence
• data entry, retrieval and database maintenance
• processing orders
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• arranging transportation, UK and international
• dealing with incoming sales enquires
• speaking to customers and clients to answer queries and resolve issues
• raising sales invoices
• small aspects of credit control
• filing and archiving
• communication with various departments

Requirements

• excellent communication and interpersonal skills
• organisational skills
• 2 years' sales administration
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• time management skills and the ability to prioritise their workload effectively
• customer service skills
• problem-solving skills and the ability to come up with creative solutions to issues
• able to work with a team, take direction from others and collaborate effectively

Earnings for position sales administrator

Responsibility

• answering queries regarding customer statements and financial activity
• as a Customer Service Advisor, you will be the first point of contact for customer enquiries. You’ll be receiving inbound calls from customers who are looking to book a holiday, or make amendments to their holiday booking

Requirements

• strong written and verbal skills
• ability to work independently
• excellent phone manner
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• excellent organisational skills
• happy working in a committed, busy, team environment
• customer service: 1 year
• as a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work
• strong IT and computing skills

Earnings for position customer service