FLAGSHIP MEDIA GROUP

Responsibility

• helping ensure the smooth operation of our IT infrastructure including computers, printers, phones and servers

Requirements

• A passion for computing, an interest in new technologies and a willingness to learn
• first class IT Support Technician
• an ability to self learn and find creative solutions to problems
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• A good understanding of Windows desktop computing
• relevant experience and/or a related qualification
• experience or interest in Active Directory, Windows servers, email, SQL, Linux, networking and similar
• technical support: 1 year
• belfast: reliably commute or plan to relocate before starting work

Earnings for position it support technician

Responsibility

• our people and our customers are at the heart of everything we do here at Flagship Group
• those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service
• we are pleased to share an opportunity to join Flagship Group’s Newtide Team, as a Housing Officer
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• the role comes with Agile Working and Flexible Working will be considered
• not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it
• the role comes with Agile Working
• we want to be able to visit more of our tenants in their communities more regularly
• we have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities
• you will be managing housing related queries from tenants, internal teams and external agencies
• we want to take this proactive approach to help tenants sustain their tenancies and gain greater insight
• this role is working from our Riduna Park Office, in Melton , with travel across our Newtide Housing Associate geographic area; which is Great Yarmouth to Essex
• also assisting with the management of tenancy breaches and tenancy fraud
• you will work as part of the wider housing team but focussing on tenant home visits
• this is a field-based role, working from a base office of Melton, near Woodbridge and will require travel to our customers and properties in Essex, Ipswich, East Suffolk and Great Yarmouth
• the role is a permanent post, working 37 hours per week: Monday to Friday
• you will be gaining knowledge and insight, ensuring any housing-related queries are answered quickly whilst providing excellent Customer Service
• do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion
• working in the Tenancy Management Reactive Team, in this key role as a Housing Officer you will deliver a supportive and proactive approach to tenancy management for our customers to ensure they can enjoy their home and sustain their tenancy
• working in the Tenancy Management Reactive Team, in this key role as a Housing Officer you will undertake a mixture of office work and out in tenant’s homes
• working closely with our customers to understand their needs and where help is needed the most, enabling us to deliver outstanding customer service and make a real difference
• you will be delivering excellent service to ensure our tenant’s housing related queries are answered quickly, ensuring tenancies are sustained and risks to the business and our tenants are minimised
• you must be able to confidently prioritise and manage a case load based on urgency
• you will support your Housing Manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring that we are compliant with legislation and Flagship’s policies and procedures
• you’ll be able to lone work in tenant’s homes
• the ideal candidate will also have previous work-related experience in a similar field (E.G
• you will build positive relationships with Tenants; we want all of our Tenants to feel supported and understood
• you’ll possess the following skills and experience
• you’ll be responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns and mental health support
• having understood the situation, you’ll communicate effectively with all tenants and take steps to resolve, advise, review and make arrangements such as tenancy reviews and moves out of home for emergency works
• for a comprehensive description the role please review the job description included

Requirements

• ideally, you will come from a Housing background but it isn’t essential, experience in a Customer facing role is essential
• you will be proactive, a skilled communicator who is able to prioritise and make decisions
• A full induction of the role will be conducted upon joining
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• you will be computer literate and have a good understanding of Health & Safety requirements
• A full UK driving licence is essential

Responsibility

• we are pleased to share an opportunity for someone to join the Finance Team, as an Income Reconciliation Administrator
• this role will be based at our King Street Office in Norwich, with the ability to work from home or other offices on a regular basis
• in this critical role as an Income Reconciliation Administrator, you will enter and process rental and other income for the Flagship Group, ensuring accurate and timely data entry and reconciliation within finance and housing management systems
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• applications are welcomed for the role of Income Reconciliation Administrator from those with previous experience working in a finance related role. The ideal candidate will have experience of control account bank reconciliation, and using journals, and other systems to prepare and import into financial systems
• interviews will be held week commencing 9 October 2023
• please see the “Part I Play”, which outlines the responsibilities of the role.  To apply please click "apply online" below.   You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job
• applications may be reviewed, and candidates invited to interview ahead of the close date
• if you’d prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box
• we offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments
• in this important role as a Voids Administrator, you will support the Void Coordinator with administration in relation to pre and post Void Management and will act as a point of contact and liaise with multiple contractors, internal service providers, partner agencies and staff to ensure timely and smooth delivery of void properties
• closing Date: 03/10/2023

Responsibility

• in this important role as a Customer Services Advisor, you will be the first point of incoming contact for our customers
• responding to internal and external customer queries in a timely, efficient, sensitive and courteous manner
• our people and our customers are at the heart of everything we do here at Flagship Group
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• you will also make outbound calls to customers and outside agencies
• those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service
• we are pleased to share 3 opportunities to join Flagship Group’s Customer Services Team, as Customer Services Advisors
• whilst not essential, the ideal candidate will have a NVQ in customer care or equivalent
• we are recruiting for two Fixed Term Contracts, for one year duration each and one permanent job
• we are pleased to share an opportunity to join the Customer Services Team, as Customer Services Advisor, on a full time permanent basis. This role can be based in either East Dereham or Bury St. Edmunds
• please see the attached Job Description, for responsibilities and requirements details
• all 3 jobs are working 37 Hours per week; Monday to Friday
• not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it
• to apply please click "apply online" below
• we have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities
• applications are welcomed for the role of Customer Services Advisor from those with previous experience of working in a customer focussed environment
• applications may be reviewed, and candidates invited to interview ahead of the close date
• do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion
• these jobs can be based in either East Dereham or Bury St. Edmunds. The role comes with Agile Working and Flexible Working will be considered
• you will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0592 and state that you are applying to be a Customer Services Advisor, in your statement
• we offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments

Responsibility

• our people and our customers are at the heart of everything we do here at Flagship Group
• those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service
• this job would ideally suit someone with complaints management and tenant engagement experience
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• not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it
• this is a fantastic opportunity for someone to come and shape this newly formed team
• you will have the autonomy to create a great working environment and deliver excellent service for our tenants
• we have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities
• that’s where you come in
• this role is working from our Riduan Park office, in Melton. The role comes with Agile Working and Flexible Working will be considered
• if we get it wrong, we want to say sorry and make sure we learn
• do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion
• the Tenant Voice Manager will be focusing on customer engagement and complaints resolution. Our customers deserve the best; they pay their rent and in return we want to provide an amazing customer service