FINDING THE FLEX Salary
3 TANCRED ROAD LONDON N4 1EH ENGLAND
TIN: 15788669
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Earnings on positions in FINDING THE FLEX
FINDING THE FLEX is looking for employees for positions:
customer service agent
Language
- english
Requirements
- proven experience in customer service, hospitality, or a similar role
- strong problem-solving skills with a calm and positive demeanor
- ability to work independently and as part of a team in a fast-paced environment
- familiarity with CRM software and basic office tools
- flexibility to work shifts, weekends, and holidays as required
- passion for delivering exceptional guest experiences
Responsibility
- reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction
- problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience
- check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations
- knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable
- record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system
- collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence
- guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth
- flex Living Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests