customer service advisor
Responsibility
Requirements
Trade
Current offers for the position:
Customer Service Advisor Rotherham
As part of the monthly 121s, the Customer Care Advisor will have to have met a customer contact target of 1500 contacts pcm via phone, email, live chat in order…
Responsibility: ● Place orders and process telephone payments, offer associated or enhanced products and services where appropriate, ● Resolve customer order queries, e.g. expected arrival times, promotions, payments, returns, liaising with courier partners, Warehouse and Purchasing teams via phone, email and live chat, ● Reach out to our customers via retention channels, offer services, products and advice, attend training sessions on foods, accessories and pet care, ● Administrative work, processing of stock/out of stock items, returns, deliveries, cancellations, chasing parcels and couriers
Requirements: equivalent to native speaker level, both verbal and written, ● Positive attitude, roll up your sleeves and get things done, customer service: 1 year
customer Service
Salary: salary
Language: english
Job position: customer service advisor
2024-03-19
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