FEILO SYLVANIA UK Salary
UNIT 33 & 34 AVIS WAY NEWHAVEN BN9 0ED
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Earnings on positions in FEILO SYLVANIA UK
FEILO SYLVANIA UK is looking for employees for positions:
customer service coordinator
Working hours
- full-time | Permanent
Responsibility
- receive, input, update and process customer orders into our system, recording any customer requirements
- progress orders establishing availability, ensuring our delivery promise is achieved and internal / external customers are updated
- recognise and pass on relevant intelligence and or information to the appropriate internal source
- use good practice to resolve customer issues in a proactive, timely manner, ensuring customer needs are satisfied
- manage technical enquiries directly or indirectly based on the complexity and personal knowledge, so as to satisfy the customer’s requirements
- update personal knowledge of the company’s products and services to deliver a high level of service
- customer services experience within manufacturing businesses
- experience of using ERP/MRP and data base systems, including order entry and stock management systems
Requirements
- retail sales: 1 year
- customer Service: 2 years
- customer support: 2 years
- complaints resolution: 2 years
- telephony: 1 year