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FANELA is looking for employees for positions:
production manager
production manager
Working hours
full-time
Education
GCSE or equivalent
Responsibility
follow the vision of the MD regarding the business offering and ensure that the services delivered are aligned with that vision
manage teams and heads of departments to ensure the smooth running of all operational departments in your purview
collaborate with other senior leaders to ensure that cross-function and department communication is clear
monitor and manage Customer Service operations and ensure customers are communicated within a business-appropriate fashion
implement robust client retention strategies and ensure adherence within each department
collect, analyse, and report on statistical information for the areas of the business in your control
report directly to the MD and work effectively, professionally, and collaboratively with other members of the Fanela business regardless of their position
devise, improve and implement processes and procedures to ensure the smooth running of logistics, warehouse, customer service, and partner operations
Requirements
minimum 10 years’ experience required in a commercial operations role, managing teams & departments
proven success in a previous Operations Manager role or similar
refined ability to delegate responsibilities and provide leadership and training to key personnel
advanced written and verbal communication skills
possession of key competencies, including conflict management, business negotiation and decision-making
knowledge of organizational effectiveness and operations management in complex scenarios
experience budgeting and forecasting
familiarity with business and financial principles
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