FALANX CYBER TECHNOLOGIES Salary
THE BLADE ABBEY SQUARE READING RG1 3BE ENGLAND
TIN: 10590204
FALANX CYBER TECHNOLOGIES Premium profile inactive Premium profile inactive
Earnings on positions in FALANX CYBER TECHNOLOGIES
FALANX CYBER TECHNOLOGIES is looking for employees for positions:
service delivery manager
Working hours
- full-time
Responsibility
- to formulate and / or re-engineer SOC processes, how-to-guides & procedures to maximise operational efficiency using the ITIL framework
- to organise, attend and chair Customer Service Meetings & Service Reviews
- to ensure Service Review actions are tracked, progressed and escalations are communicated to internal stakeholders
- to provide meeting minutes to Customers
- to manage and encourage Contract Renewals for all SOC Customers
- to conduct a thorough & quality handover with the Sales Team when a Customer transitions into Service Delivery
- to create and / or redevelop Customer Service Review reporting
- to promote exceptional customer satisfaction