FAIR FOR YOU ENTERPRISE CIC  Salary

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UNIT 8 ELM COURT MERIDEN BUSINESS PARK COPSE DRIVE COVENTRY CV5 9RG ENGLAND
TIN: 09798014
 Finance and Insurance
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FAIR FOR YOU ENTERPRISE CIC
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FAIR FOR YOU ENTERPRISE CIC is looking for employees for positions:

customer advisor

  • customer advisor

Working hours

  • full-time

Responsibility

  • the post holder will operate to the agreed Service Level Agreements for each channel to deliver a great customer experience
  • process online loan applications and communication of those decisions to the customers
  • operate across all servicing channels- phone, chat, Freshdesk, Facebook, manual post
  • make lending decisions, up to the value set by your limits of authority, taking into account the relevant risk level and FFY policies
  • & website to respond to and resolve customer enquiries

Requirements

  • experience of frontline customer service work
  • passion to deliver and improve customer experience and ways of working
  • experience of banking or financial services
  • strong communicator with an ability to relate to people from all backgrounds and offer appropriate solutions
  • attention to detail- ability to work in a methodical and routine manner with excellent attention to detail
  • ability to work effectively under pressure and remain focussed at all times
  • the position of Customer Experience Advisor reports to the Customer Experience Manager
  • ability to maintain self-motivation and work well on their own initiative