EXIMIA GLAZING SYSTEMS Salary
64 - 66 OUTRAM STREET SUTTON IN ASHFIELD NG17 4FS ENGLAND
TIN: 11348795
EXIMIA GLAZING SYSTEMS Premium profile inactive Premium profile inactive
Earnings on positions in EXIMIA GLAZING SYSTEMS
EXIMIA GLAZING SYSTEMS is looking for employees for positions:
customer service coordinator
Working hours
- full-time
Responsibility
- respond promptly and professionally to customer calls regarding delivery inquiries and provide accurate information and solutions
- liaise with the production department to monitor order status, track shipments, and ensure timely delivery of product to customers
- collaborate with the technical department to address customer queries and provide technical support as needed
- coordinate with the sales department to communicate delivery updates, resolve customer concerns, and facilitate sales opportunities
- maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our CRM system
- proactively identify areas for process improvement and propose solutions to enhance the overall customer experience
- escalate complex issues to the appropriate departments or management for resolution, ensuring prompt and satisfactory outcomes
- collaborate with cross-functional teams to streamline communication channels and optimise efficiency in customer service operations
Requirements
- previous experience in a customer service role, preferably in a similar industry such as glazing systems, construction, or building materials
- excellent communication skills with the ability to empathize, listen actively, and articulate information clearly to customers
- strong organisational and multitasking abilities to manage a high volume of customer calls and coordinate with multiple departments
- attention to detail and accuracy in recording information and documenting customer interactions
- proficient computer skills, including experience with CRM systems and MS Office Suite
- the successful candidate will play a crucial role in ensuring smooth operations and maintaining high levels of customer satisfaction
- problem-solving mindset with the ability to think quickly and find effective solutions to customer inquiries and concerns
- positive attitude, patience, and a commitment to delivering exceptional customer service
Earnings on positions in EXIMIA GLAZING SYSTEMS
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1600 £