EURO LONDON Salary
445 HIGH ROAD WEMBLEY HA9 7AF ENGLAND
TIN: 12485426
EURO LONDON Premium profile inactive Premium profile inactive
Earnings on positions in EURO LONDON
Estimated salary
£ 2245
Median salary at EURO LONDON
£ 1440 Lowest salary
£ 2420 The average salary
£ 6666 Highest salary
Do you believe that workers at EURO LONDON are paid fairly?
EURO LONDON is looking for employees for positions:
team leader
Language
- french
- english
Responsibility
- lead and manage a team of 8-10 French-speaking Customer Service Representatives within a contact centre environment
- ensure the team meets and exceeds customer service targets, including response times, quality assurance, and customer satisfaction metrics
- provide coaching, training, and ongoing development to team members to enhance their skills and improve performance
- monitor team performance, conduct regular performance reviews, and provide constructive feedback to motivate and inspire team members
- collaborate with other team leaders and departments to optimize processes and drive continuous improvement
- handle escalated customer inquiries or complaints to ensure prompt and satisfactory resolutions
- maintain accurate records and produce reports on team performance and customer interactions
Requirements
- proven experience in a Customer Service role, preferably in a team leadership capacity
- strong leadership skills with the ability to motivate, coach, and inspire a team
- excellent problem-solving and decision-making abilities
- exceptional interpersonal and communication skills to build rapport with customers and colleagues
- ability to work effectively in a fast-paced, target-driven environment
- proficient in using CRM systems and other relevant software applications
Earnings on positions in EURO LONDON
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2420 £