EPOS NOW Salary
Rating of the company
0 ratings
8 reviews
Norwich
2 WHITING ROAD NORWICH BUSINESS PARK NORWICH NR4 6DJ ENGLAND
TIN:
10784763
IT-Services

Earnings on positions in EPOS NOW

Earnings on positions in EPOS NOW

Average salary in this position
Average salary in this position in the country
customer service representative
1979 £
3%
2027 £

National average salary

2950 £

Average salary in this company

1979 £

EPOS NOW is looking for employees for positions:

team manager

Working hours

  • full-time

Responsibility

  • about the company
  • this market-leading fintech company supports over 50,000 businesses across 71 countries
  • and works within the payments and point of sale space. Its mission is to make
  • accountabilities
  • commerce accessible for everyone. After such successful development, this company is
  • expanding its customer service department to support a growing customer base
  • performance focused culture in the team
  • with an inclusive culture, this company supports every employee with a personalised

software engineer

Working hours

  • full-time

Benefits

  • laptop

Responsibility

  • software Engineer
  • norwich
  • our Software Engineering Team
  • this includes how we should improve our software architecture, the product roadmap and how we work day-to-day
  • we are a market-leading retail and hospitality software business with a growing international presence. We operate within the payments and POS space, enabling businesses in over 70 countries to grow and thrive
  • due to our continued growth and investment, we are looking for talented Software Product Developers to join our talented software engineering team
  • we are looking for developers who love solving challenges and can write clean, efficient and testable code
  • our Engineering team is built with a hybrid / remote first culture. Bringing together developers, quality assurance engineers and project managers from many different countries and cultures

call centre agent

Working hours

  • full-time | Permanent

Salary

  • salary

Requirements

  • great organisation and attention to detail to manage your phone, diary and data systems
  • excellent communication skills across all mediums
  • resilience to bounce back from unhappy customers
  • customer Service: 1 year
  • technical support: 1 year
  • empathy for customers and the ability to remain calm and professional
  • job Types: Full-time, Permanent

Responsibility

  • accurately record all information in the CRM

sales executive

Working hours

  • full-time

Salary

  • salary

Requirements

  • B2B sales: 1 year

customer service manager

Working hours

  • full-time

Salary

  • salary

Responsibility

  • lead, motivate, coach and develop the Onboarding team to deliver industry-leading customer service
  • coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
  • effectively recruit and onboard new team members
  • ensure excellent customer service across your team with effective call monitoring and coaching
  • manage customer satisfaction through surveys and back-office satisfaction
  • ensure the team accurately input and process data on the company’s CRM system
  • effective risk management and ensure effective cover of management
  • create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data

Requirements

  • customer Service: 3 years
  • call Centre Management: 1 year

team leader

Working hours

  • full-time | Permanent
  • full-time

Benefits

  • profit sharing

Salary

  • salary

Responsibility

  • lead, motivate, coach and develop the Customer Success Team to deliver industry-leading customer service
  • coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
  • effectively recruit and onboard new team members
  • ensure excellent customer service across your team with effective call monitoring and coaching
  • location: Norwich
  • role title: Retention Team Leader
  • manage customer satisfaction through surveys and back-office satisfaction
  • create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data

Requirements

  • call Centre Management: 1 year
  • customer Service: 3 years
  • complaint handling: 2 years
  • work Location: In person

handyman

Working hours

  • full-time

Salary

  • salary

Responsibility

  • manage a range of work, from maintenance work to small projects to larger projects
  • read plans and understand what is needed to comply with building control and general good practice
  • confident in general build works, as well as carpentry, plumbing, structural work, and roofing
  • manage sub-contractors and deliver multiple projects and refurbishments across office and residential projects
  • manage and supply timely paperwork
  • ensure compliance with Construction Health & Safety regulations, such as CDM Documents and H&S Files

Requirements

  • proven experience in managing teams and delivering projects to a high standard
  • self-sufficient and self-motivated in managing own schedule
  • experience of delivering multiple projects and refurbishments across office and residential projects
  • competent in all aspects of Construction Health & Safety, such as CDM Documents and H&S Files
  • excellent communication and interpersonal skills
  • ability to work under pressure and to tight deadlines

manager

Working hours

  • full-time

Language

  • spanish

Responsibility

  • deliver training for new customers as part of their onboarding process
  • take inbound customer support calls, answer webchats and tickets
  • provide excellent customer service by phone, email, webchat and online user support
  • where appropriate, escalate and accurately record customer data
  • conduct remote trouble-shooting and training sessions with clients
  • develop and maintain an in-depth knowledge on all products and services
  • working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs

Requirements

  • the best candidate for this role would be
  • driven and proactive - Can work independently and is determined to succeed
  • organised - Manage diary, phone and update systems with great attention to detail
  • resilient -able to keep calm and show empathy for customers
  • personable - Able to keep calm and show empathy for customers
  • tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input

sales agent

Working hours

  • full-time

Responsibility

  • contact all customers that have requested callbacks and promote products to suitable customers within a set time frame
  • promptly respond to app queries via app live chat
  • build list of customers to contact proactively about specific apps and partnerships
  • resolve any issues faced by resellers and take ownership to find solutions to any complaints to maintain trust
  • assess and qualify churn reasons within apps
  • keep customer satisfaction high throughout the sales process
  • build an in depth understanding of app product knowledge, and assist with delivering knowledge and training on apps to the wider team

Salary

  • salary

Requirements

  • sales: 1 year

customer service team leader

Working hours

  • full-time | Permanent
  • full-time

Benefits

  • profit sharing

Salary

  • salary

Responsibility

  • lead, motivate, coach and develop the Customer Service Team to deliver industry-leading customer service
  • coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
  • effectively recruit and onboard new team members
  • ensure excellent customer service across your team with effective call monitoring and coaching
  • location: Norwich
  • role title: Customer Service Team Leader - Nights
  • role title: Customer Service Team Leader
  • manage customer satisfaction through surveys and back-office satisfaction

Requirements

  • call Centre Management: 1 year
  • call Centre Leadership: 3 years
  • customer Service: 3 years