this market-leading fintech company supports over 50,000 businesses across 71 countries
and works within the payments and point of sale space. Its mission is to make
accountabilities
commerce accessible for everyone. After such successful development, this company is
expanding its customer service department to support a growing customer base
performance focused culture in the team
with an inclusive culture, this company supports every employee with a personalised
software engineer
Working hours
full-time
Benefits
laptop
Responsibility
software Engineer
norwich
our Software Engineering Team
this includes how we should improve our software architecture, the product roadmap and how we work day-to-day
we are a market-leading retail and hospitality software business with a growing international presence. We operate within the payments and POS space, enabling businesses in over 70 countries to grow and thrive
due to our continued growth and investment, we are looking for talented Software Product Developers to join our talented software engineering team
we are looking for developers who love solving challenges and can write clean, efficient and testable code
our Engineering team is built with a hybrid / remote first culture. Bringing together developers, quality assurance engineers and project managers from many different countries and cultures
call centre agent
Working hours
full-time | Permanent
Salary
salary
Requirements
great organisation and attention to detail to manage your phone, diary and data systems
excellent communication skills across all mediums
resilience to bounce back from unhappy customers
customer Service: 1 year
technical support: 1 year
empathy for customers and the ability to remain calm and professional
job Types: Full-time, Permanent
Responsibility
accurately record all information in the CRM
sales executive
Working hours
full-time
Salary
salary
Requirements
B2B sales: 1 year
customer service manager
Working hours
full-time
Salary
salary
Responsibility
lead, motivate, coach and develop the Onboarding team to deliver industry-leading customer service
coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
effectively recruit and onboard new team members
ensure excellent customer service across your team with effective call monitoring and coaching
manage customer satisfaction through surveys and back-office satisfaction
ensure the team accurately input and process data on the company’s CRM system
effective risk management and ensure effective cover of management
create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data
Requirements
customer Service: 3 years
call Centre Management: 1 year
team leader
Working hours
full-time | Permanent
full-time
Benefits
profit sharing
Salary
salary
Responsibility
lead, motivate, coach and develop the Customer Success Team to deliver industry-leading customer service
coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
effectively recruit and onboard new team members
ensure excellent customer service across your team with effective call monitoring and coaching
location: Norwich
role title: Retention Team Leader
manage customer satisfaction through surveys and back-office satisfaction
create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data
Requirements
call Centre Management: 1 year
customer Service: 3 years
complaint handling: 2 years
work Location: In person
handyman
Working hours
full-time
Salary
salary
Responsibility
manage a range of work, from maintenance work to small projects to larger projects
read plans and understand what is needed to comply with building control and general good practice
confident in general build works, as well as carpentry, plumbing, structural work, and roofing
manage sub-contractors and deliver multiple projects and refurbishments across office and residential projects
manage and supply timely paperwork
ensure compliance with Construction Health & Safety regulations, such as CDM Documents and H&S Files
Requirements
proven experience in managing teams and delivering projects to a high standard
self-sufficient and self-motivated in managing own schedule
experience of delivering multiple projects and refurbishments across office and residential projects
competent in all aspects of Construction Health & Safety, such as CDM Documents and H&S Files
excellent communication and interpersonal skills
ability to work under pressure and to tight deadlines
manager
Working hours
full-time
Language
spanish
Responsibility
deliver training for new customers as part of their onboarding process
take inbound customer support calls, answer webchats and tickets
provide excellent customer service by phone, email, webchat and online user support
where appropriate, escalate and accurately record customer data
conduct remote trouble-shooting and training sessions with clients
develop and maintain an in-depth knowledge on all products and services
working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs
Requirements
the best candidate for this role would be
driven and proactive - Can work independently and is determined to succeed
organised - Manage diary, phone and update systems with great attention to detail
resilient -able to keep calm and show empathy for customers
personable - Able to keep calm and show empathy for customers
tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input
sales agent
Working hours
full-time
Responsibility
contact all customers that have requested callbacks and promote products to suitable customers within a set time frame
promptly respond to app queries via app live chat
build list of customers to contact proactively about specific apps and partnerships
resolve any issues faced by resellers and take ownership to find solutions to any complaints to maintain trust
assess and qualify churn reasons within apps
keep customer satisfaction high throughout the sales process
build an in depth understanding of app product knowledge, and assist with delivering knowledge and training on apps to the wider team
Salary
salary
Requirements
sales: 1 year
customer service team leader
Working hours
full-time | Permanent
full-time
Benefits
profit sharing
Salary
salary
Responsibility
lead, motivate, coach and develop the Customer Service Team to deliver industry-leading customer service
coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
effectively recruit and onboard new team members
ensure excellent customer service across your team with effective call monitoring and coaching
location: Norwich
role title: Customer Service Team Leader - Nights
role title: Customer Service Team Leader
manage customer satisfaction through surveys and back-office satisfaction