EPOS NOW Salary
Rating of the company
0 ratings
8 reviews
Norwich
2 WHITING ROAD NORWICH BUSINESS PARK NORWICH NR4 6DJ ENGLAND
Earnings on positions in EPOS NOW
EPOS NOW is looking for employees for positions:
team manager
Working hours
- full-time
Responsibility
- about the company
- this market-leading fintech company supports over 50,000 businesses across 71 countries
- and works within the payments and point of sale space. Its mission is to make
- accountabilities
- commerce accessible for everyone. After such successful development, this company is
- expanding its customer service department to support a growing customer base
- performance focused culture in the team
- with an inclusive culture, this company supports every employee with a personalised
software engineer
Working hours
- full-time
Benefits
- laptop
Responsibility
- software Engineer
- norwich
- our Software Engineering Team
- this includes how we should improve our software architecture, the product roadmap and how we work day-to-day
- we are a market-leading retail and hospitality software business with a growing international presence. We operate within the payments and POS space, enabling businesses in over 70 countries to grow and thrive
- due to our continued growth and investment, we are looking for talented Software Product Developers to join our talented software engineering team
- we are looking for developers who love solving challenges and can write clean, efficient and testable code
- our Engineering team is built with a hybrid / remote first culture. Bringing together developers, quality assurance engineers and project managers from many different countries and cultures
call centre agent
Working hours
- full-time | Permanent
Salary
- salary
Requirements
- great organisation and attention to detail to manage your phone, diary and data systems
- excellent communication skills across all mediums
- resilience to bounce back from unhappy customers
- customer Service: 1 year
- technical support: 1 year
- empathy for customers and the ability to remain calm and professional
- job Types: Full-time, Permanent
Responsibility
- accurately record all information in the CRM
sales executive
Working hours
- full-time
Salary
- salary
Requirements
- B2B sales: 1 year
customer service manager
Working hours
- full-time
Salary
- salary
Responsibility
- lead, motivate, coach and develop the Onboarding team to deliver industry-leading customer service
- coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
- effectively recruit and onboard new team members
- ensure excellent customer service across your team with effective call monitoring and coaching
- manage customer satisfaction through surveys and back-office satisfaction
- ensure the team accurately input and process data on the company’s CRM system
- effective risk management and ensure effective cover of management
- create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data
Requirements
- customer Service: 3 years
- call Centre Management: 1 year
team leader
Working hours
- full-time | Permanent
- full-time
Benefits
- profit sharing
Salary
- salary
Responsibility
- lead, motivate, coach and develop the Customer Success Team to deliver industry-leading customer service
- coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
- effectively recruit and onboard new team members
- ensure excellent customer service across your team with effective call monitoring and coaching
- location: Norwich
- role title: Retention Team Leader
- manage customer satisfaction through surveys and back-office satisfaction
- create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data
Requirements
- call Centre Management: 1 year
- customer Service: 3 years
- complaint handling: 2 years
- work Location: In person
handyman
Working hours
- full-time
Salary
- salary
Responsibility
- manage a range of work, from maintenance work to small projects to larger projects
- read plans and understand what is needed to comply with building control and general good practice
- confident in general build works, as well as carpentry, plumbing, structural work, and roofing
- manage sub-contractors and deliver multiple projects and refurbishments across office and residential projects
- manage and supply timely paperwork
- ensure compliance with Construction Health & Safety regulations, such as CDM Documents and H&S Files
Requirements
- proven experience in managing teams and delivering projects to a high standard
- self-sufficient and self-motivated in managing own schedule
- experience of delivering multiple projects and refurbishments across office and residential projects
- competent in all aspects of Construction Health & Safety, such as CDM Documents and H&S Files
- excellent communication and interpersonal skills
- ability to work under pressure and to tight deadlines
manager
Working hours
- full-time
Language
- spanish
Responsibility
- deliver training for new customers as part of their onboarding process
- take inbound customer support calls, answer webchats and tickets
- provide excellent customer service by phone, email, webchat and online user support
- where appropriate, escalate and accurately record customer data
- conduct remote trouble-shooting and training sessions with clients
- develop and maintain an in-depth knowledge on all products and services
- working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs
Requirements
- the best candidate for this role would be
- driven and proactive - Can work independently and is determined to succeed
- organised - Manage diary, phone and update systems with great attention to detail
- resilient -able to keep calm and show empathy for customers
- personable - Able to keep calm and show empathy for customers
- tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input
sales agent
Working hours
- full-time
Responsibility
- contact all customers that have requested callbacks and promote products to suitable customers within a set time frame
- promptly respond to app queries via app live chat
- build list of customers to contact proactively about specific apps and partnerships
- resolve any issues faced by resellers and take ownership to find solutions to any complaints to maintain trust
- assess and qualify churn reasons within apps
- keep customer satisfaction high throughout the sales process
- build an in depth understanding of app product knowledge, and assist with delivering knowledge and training on apps to the wider team
Salary
- salary
Requirements
- sales: 1 year
customer service team leader
Working hours
- full-time | Permanent
- full-time
Benefits
- profit sharing
Salary
- salary
Responsibility
- lead, motivate, coach and develop the Customer Service Team to deliver industry-leading customer service
- coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
- effectively recruit and onboard new team members
- ensure excellent customer service across your team with effective call monitoring and coaching
- location: Norwich
- role title: Customer Service Team Leader - Nights
- role title: Customer Service Team Leader
- manage customer satisfaction through surveys and back-office satisfaction
Requirements
- call Centre Management: 1 year
- call Centre Leadership: 3 years
- customer Service: 3 years
Earnings on positions in EPOS NOW
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1980 £