ELEGANT GROUP OF COMPANIES Salary
14 LONDON ROAD MORDEN SM4 5HJ ENGLAND
TIN: 12917657
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Earnings on positions in ELEGANT GROUP OF COMPANIES
ELEGANT GROUP OF COMPANIES is looking for employees for positions:
administrator
Responsibility
- allocating inbound written correspondence and escalating urgent or important correspondence to senior colleagues
- answering general email queries or forwarding to appropriate recipients such as claims handlers were necessary
- work on identified targeted data projects and administration tasks
- confirming insurance eligibility of each claimant and diligently ensuring that all data captured is correct to complete verification
- processing and analysing information in order to diagnose problems and asses the needs of the client
- where applicable, escalating urgent matters to Case Managers and Team Leaders
- triaging urgent and priority situations for escalation to Case Managers and Team Leaders including escalation to the Healix medical team
- generating case files and adding data to the Case Management System
Requirements
- previous experience working in a customer service role desired
- excellent written and verbal communication skills
- excellent time-keeping
- can-do approach to all tasks
- the ability to build positive relationships with their team, managers, clients and peers
- the ability to communicate professionally, accurately, and effectively via all methods of communication
- the ability to be responsive and empathetic to the needs of others
- the ability to communicate professionally, employing excellent listening skills