EKKOSENSE

Responsibility

• troubleshoot desktop and system problems, diagnose, and solve customer hardware/software Incidents/problems
• work to SLA thresholds for incidents, requests and problems
• provide solutions/work arounds to incidents and problems
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• operating and maintaining tickets according to current polices, processes and procedures
• prioritising and managing several open cases at one time
• systems monitoring - Administration of all open Service Desk Tickets
• establishing a good working relationship with other departments within the business in particular 2ndLine Support/Commissioning Engineers
• supporting Users on both hardware and Software applications
• software user administration
• involvement in User Acceptance Testing for Software development
• contribute to improvements to polices, processes and procedures

Earnings for position support engineer

Responsibility

• working closely with the Operations Manager to ensure all needs of the project are met
• managing all aspects of project hardware from stock levels in house and delivery to site to meet project deadlines
• assisting the OM to ensure that site have everything needed in readiness for start
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• working with all departments and teams within the business
• scope of works
• attend internal meetings as and when required
• site packs ready for site
• reporting to customers and internal stakeholders/management team
• risk and Method statements submitted and approved in time for start on site
• any other tasks given where your skillset is needed to suit the needs of the business
• management of communication between site and office staff
• permit to Works issued in time for start on site
• ensuring site packs, H&S documentation, access to site and other administration tasks linked with projects are carried out to meet project deadlines
• add/remove access to software in line with project start/end dates
• preparing stock for shipment and arranging correct courier for delivery to site
• booking stock in/out- Creation of sales order
• following all company quality process and ISMS
• assisting with Health and Safety documentation

Requirements

• stock management software knowledge
• own transport and UK driving license
• international shipping, knowledge of
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• ability to use MS Office
• project Co-ordinator or Stock management experience
• knowledge of working in a Data Centre environment

Benefits

• company car