account manager
Responsibility
- manage a portfolio of key business customers and ensure they receive the highest level of service and support
- build and maintain strong relationships with customers to ensure ongoing satisfaction and retention
- understand customer needs and develop solutions to meet their requirements
Show more +8 - work closely with internal teams to coordinate the delivery of products and services to customers
- monitor customer accounts to ensure timely payment and resolve any billing issues
- identify opportunities for upselling and cross-selling to customers
- develop and maintain a thorough understanding of the Post Office's products and services
- as an Account Manager at the Post Office, you will be responsible for managing a portfolio of key business customers, ensuring they receive the highest level of service and support
- maintain accurate records of customer interactions and activities in the company's CRM system
- you will be the primary point of contact for these customers, building and maintaining strong relationships to ensure their ongoing satisfaction and retention
- prepare and present regular reports on account performance to senior management
Requirements
- bachelor's degree in Business Administration, Sales, Marketing or a related field
- proven track record of success in account management or sales
- excellent communication and interpersonal skills
Show more +6 - strong problem-solving and analytical skills
- ability to work independently and as part of a team
- knowledge of postal and shipping services is a plus
- ability to travel as required
- the Post Office is an equal opportunity employer and offers competitive compensation and benefits packages
- please submit your resume on [email protected]
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